FAQs

General πŸ’Ό

Is digital gold safe and secure to invest in?

Yes, investing in digital gold through Pluto Money is safe and secure. The platform partners with authorized gold sellers, such as SafeGold, Augmont, or MMTC-PAMP, who store the actual gold in insured vaults, eliminating the risk of loss or theft.

Are my investments insured on Pluto Money?

Investments made through Pluto Money are subject to market risks and are not insured. It is essential for users to review the risk disclosures and understand the potential risks associated with different investment options.

Can I track the performance of my investments on Pluto Money?

Yes, Pluto Money provides a user-friendly dashboard where users can track the performance of their investments in real time. Users can view detailed reports and analytics to assess the progress of their portfolio.

Is Pluto Money available for international users?

As of now, Pluto Money is available for users within India. It may expand its services to other countries in the future.

What types of financial services does Pluto Money offer?

Pluto Money offers an effortless save-to-auto-invest model, where the customer sets an amount to invest and that is auto-invested into multiple investment instruments like Digital gold, Digital silver, Peer-to-Peer investing, etc.

How can I create an account on Pluto Money?

Creating an account on Pluto Money is simple. Users can download the Pluto Money app from the app store, sign up with their email or phone number, and follow the guided steps to complete the registration process.

Is Pluto Money a secure platform for investments?

Yes, Pluto Money prioritizes security and uses encryption and other security measures to safeguard users' personal and financial information. The platform complies with industry standards to ensure a secure and trustworthy environment for investments.

Is Pluto Money a financial institution?

No, Pluto Money is not a financial institution. It is a financial technology company that collaborates with authorized financial entities to provide investment services and solutions to its users.



How does Pluto Money work?

Pluto Money works by allowing users to create an account by setting their financial goals, adding any dependents, setting an amount, and confirming payment. The platform ensures the amount set is automatically invested into the best financial plan suiting the User persona.

What is Pluto Money?

Pluto Money is a financial technology company that offers a user-friendly platform for individuals to manage their finances, make investments, and achieve their financial goals.

Investment πŸ“ˆ

What are the expected returns on different investment options?

The expected returns on various investment options may vary based on market conditions and individual individual investment instruments. Pluto Money provides historical performance data and projections to help users make informed decisions.

Can I set up automatic investments or SIPs with Pluto Money?

Yes, Pluto Money allows users to set up Systematic Investment Plans (SIPs) for regular investing. Users can automate their investments and contribute a fixed amount periodically to their chosen funds.

Are there any fees or charges for using Pluto Money's investment services?

Pluto Money may charge a nominal fee during the investment transaction. This may include payment gateway charges and external processing fees. Details are displayed during the process of investment.

What is the minimum and maximum investment amount allowed?

Pluto Money offers flexibility in investment amounts. The minimum investment amount is β‚Ή100, while there is generally no maximum limit for investments.

How can I start investing with Pluto Money?

To start investing with Pluto Money, you need to create an account, complete your profile, and set an amount and confirm payment. Once done, rest is automatically handled for user by the Pluto app.

Can I choose my risk appetite for investments?

Yes, Pluto Money allows users to define their risk appetite and investment preferences. Based on the user's risk tolerance and financial objectives, the platform suggests suitable investment options.

What are the investment options available on Pluto Money?

Pluto Money offers a wide range of investment options, including Digital gold, Digital Silver, Pluto Plus, and Pluto Fixed. The right investment instruments are auto-selected for them by the Pluto Money App based on their risk profile and information provided.

Digital Gold πŸͺ™

Is there a minimum or maximum limit for buying digital gold?

Pluto Money offers great flexibility in buying digital gold. Users can start with as low as β‚Ή100 of digital gold, and there is generally no maximum limit for purchasing. This makes it accessible to investors of all budget sizes.

Can I sell my digital gold anytime, and how will I receive the funds?

Yes, users can sell their digital gold holdings at any time. When they decide to sell, the equivalent amount is credited to their Bank account based on the gold selling price at that moment.

How is the price of digital gold determined?

The price of digital gold is based on the prevailing market rates of gold. It fluctuates in real-time, reflecting changes in gold prices. Pluto Money provides live updates on the digital gold price, enabling users to make informed investment decisions.

What are the storage options for digital gold on Pluto Money?

The digital gold purchased through Pluto Money is stored in highly secure and insured vaults provided by trusted gold banks. This ensures the safety and authenticity of the gold holdings.

Can I convert my digital gold to physical gold?

Yes, Pluto Money allows users to convert their digital gold holdings into physical gold. Users can request delivery of gold coins or bars to their doorstep by redeeming their digital gold units.

What is digital gold, and how does it work?

Digital gold is a modern and convenient way of investing in gold online. It allows users to buy and own 24k pure gold in a digital form, securely stored in vaults under their name. On Pluto Money, users can purchase digital gold at the click of a button, making it a hassle-free investment option. No making charge has to be paid while buying digital gold.

Taxation 🏦

Does Pluto Money provide tax filing assistance?

Pluto Money does not directly provide tax filing services. However, you can easily access all necessary investment details and statements to help with your tax filing process.

How are taxes calculated on different investment returns?

Taxes on investment returns depend on the type of investment and the holding period. For example, long-term capital gains on equity investments are tax-free up to a certain limit.

Can I get tax benefits on the investments made through Pluto Money?

Absolutely! Investments in tax-saving instruments like ELSS and PPF can help you avail tax benefits under Section 80C of the Income Tax Act.

Does Pluto Money provide tax-saving investment options?

Yes, Pluto Money will be offering various tax-saving investment options such as Equity-Linked Savings Schemes (ELSS) and Public Provident Funds (PPF) soon.

Security πŸ”

Are there any additional security features like two-factor authentication?

Yes, Pluto Money provides finger print unlocking as an additional security layer for your account, adding an extra level of protection to your login process.

What security measures are in place to protect against cyber threats?

Pluto Money employs multi-layered security protocols to safeguard against cyber threats, such as firewalls, intrusion detection systems, and regular security audits.

Is my data encrypted on the platform?

Yes, all user data on Pluto Money is encrypted using advanced encryption algorithms, ensuring the confidentiality of your information.

How does Pluto Money ensure the security of my personal and financial information?

Pluto Money employs industry-leading security measures, including data encryption, to protect your personal and financial information from unauthorized access.

Support πŸ“²

How long does it typically take to resolve customer queries?

Pluto Money aims to resolve customer queries within 24 to 48 hours. However, complex issues may require additional time for thorough resolution.

Can I get assistance with investment decisions from the support team?

Yes, Pluto Money's support team is available to assist you with investment-related queries and provide guidance to help you make informed decisions.

What are the working hours of Pluto Money's support team?

Pluto Money's support team operates from Monday to Friday, 11:00 AM to 8:00 PM (IST), excluding weekends and public holidays.

How can I contact Pluto Money's customer support?

You can reach out to Pluto Money's customer support through the app's built-in chat support or by sending an email to support@plutomoney.in

Account and Payment πŸ™β€β™‚οΈ

How long does it take for withdrawals to be processed?

Withdrawal processing time may vary depending on your bank and payment method. Typically, it takes 1 to 7 business days for the funds to reflect in your bank account.

Are there any charges for adding or withdrawing funds?

Pluto Money does not charge any fees for adding or withdrawing funds from your account. However, some banks may impose transaction charges, which will be applicable.

How can I add or withdraw funds from my Pluto Money account?

You can add funds to your Pluto Money account through UPI, or other supported payment methods. To withdraw funds, you can request a withdrawal through the app.

As of now, you cannot link multiple bank accounts to your Pluto Money account. However, in the near future, this feature will be available, allowing you to manage seamless fund transfers and transactions across different bank accounts.

Privacy and Data Usage πŸͺͺ

Can I delete my account and data from Pluto Money?

Yes, you have the option to delete your Pluto Money account and request the removal of your data from their systems. However, note that account deletion may affect your investment records. You can mail us at Support@plutomoney.in to delete your account.

How is my personal information used on the platform?

Your personal information is used to facilitate account management, and investment activities, and provide customer support. Pluto Money employs strict security measures to protect your data.

What information does Pluto Money collect from users?

Pluto Money collects basic personal information such as name, email, and contact details to create and manage your account. Additionally, it may collect financial data required for investment purposes.

Does Pluto Money share my data with third parties?

Pluto Money takes user privacy seriously and does not share your data with any third parties without your explicit consent. Your information is kept confidential and used solely for providing financial services.

What are the terms and conditions for using Pluto Money?

The terms and conditions for using Pluto Money's services are outlined in their user agreement, which covers account creation, investment policies, and other essential aspects. Users are encouraged to review these terms before using the platform.

Are there any restrictions on who can use Pluto Money's services?

No, Pluto Money offers its services to every legal and law-abiding citizen of India.

Is Pluto Money regulated by any financial authorities?

Yes, Pluto Money operates under the regulations set forth by relevant financial authorities to ensure compliance with financial standards and protect user interests.