SBI Credit Card Customer Care Number

SBI Credit Card Customer Care Number

Jun 22, 2024

15 Mins

The State Bank of India (SBI) aims to provide innovative banking solutions to its customers. For any complaints or queries regarding your SBI credit card, refer to the following details.

SBI Credit Card Customer Care Numbers

For general inquiries and assistance, you can dial our toll-free numbers:

  • 1800 180 1290

  • 1800 1234

  • 1800 2100

  • 1800 11 2211

  • 1800 425 3800

These toll-free numbers are accessible nationwide, providing a convenient and cost-free way to connect with our dedicated customer support team.

For reporting unauthorized electronic transactions, use the following numbers:

  • 1860 180 1290

  • 1800 11 1109 (Toll-Free)

  • 94491 12211 (Mobile number, Toll-Free)

  • 080 - 2659 9990 (Toll number)

Both personal and corporate credit cardholders can use these numbers for any queries.

About SBI Credit Card Customer Care

For queries, complaints, or feedback regarding your SBI credit card, you can contact the bank's customer care executives using any of the mentioned methods. Their customer service center can also help you find and apply for a credit card.

SBI 24x7 City-Wise Credit Card Customer Care Number

Prefix your city STD code and dial 39 02 02 02 to talk to a customer care executive in your city.

Make sure you have the following details handy for the IVR process:

  • Your 16-digit card number

  • Card expiry date

  • Your date of birth in DDMMYYYY format

  • Access to your registered phone number (an OTP will be sent to this number)

  • Your 4-digit PIN

SBI Credit Card Missed Call Service

To avoid calling and waiting, register for SBI's missed call service. This service provides information such as Balance Enquiry, Available Credit & Cash Limit, Reward Points Summary, and Last Payment Status. All cardholders with updated mobile numbers are automatically enrolled, and the service is free of charge.

To access credit card information, give a missed call from your registered number to the following numbers:

InformationNumberBalance enquiry8422845512Summary of reward points8422845514Status of last payment8422845515Available credit limit and cash limit8422845513

You will receive the information via SMS.

SBI Credit Card SMS Customer Care Service

Use SBI's Simply SMS service for credit card queries. Available services include balance enquiry, blocking lost or stolen cards, reward point summary, last payment status, requesting duplicate statements, and obtaining One Time Password (OTP) for IVR or mobile transactions. Premium charges apply for each SMS request, payable to the telephone operator.

Send your SMS in the following format to 5676791 from your registered mobile number:

InformationSMS FormatBalance enquiryBAL "last four digits of your card"Subscription to e-statementESTMT "last four digits of your card"Block stolen or lost cardBLOCK "last four digits of your card"Status of last paymentPAYMENT "last four digits of your card"Request for duplicate statementDSTMT "last four digits of your card"Reward point summaryREWARD "last four digits of your card"Available cash limit or credit limitAVAIL "last four digits of your card"

SBI Credit Card Enquiries

To block a lost, stolen, or damaged credit card and request a reissue, use the website, mobile app, helpline, or SMS. For reissue, log in, select 'Report Lost/Stolen Card,' choose the card number, and click 'Reissue Card.' You can also use the mobile app under 'Service Request' or call the helpline.

In Case of Over Utilisation of Your Card

If your card is blocked due to over-utilization:

  • Make an immediate payment to reduce the amount owed below the credit limit.

  • If this is an error, call the customer care hotline.

SBI Credit Card International Helpline Number

NRI customers can address queries by calling the international helpline number. For transaction-related queries with SBI - GLS, contact:

  • +1-855-739-5071 (Canada)

  • +0-808-234-7343 (UK)

For general queries, use the toll-free numbers for different countries:

  • USA: +1-866-3284209

  • UK: +0808-1017633

  • UAE: +800-09119005

  • Singapore: +800-1012333

  • Australia: +1-800-012473

  • Belgium: +800-76562

  • Canada: +1-866-3284209

  • Germany: +800-1830736

  • Italy: +800-789407

  • Netherlands: +800-0223031

  • France: +800-740849

  • Hong Kong: +800-932045

  • Bahrain: +80081724

  • New Zealand: +800-449909

  • Japan: +0066-33812439

Contact details for SBI's Dubai office:

  • Address: 709-710, Level 7, Gate Precinct Buildings 3, Dubai International Financial Centre, Dubai, United Arab Emirates

  • Phone number: +971.4.3266675

  • Fax: +971.4.3544429

  • Post Box number: 482033

  • Email: sbidifc.ae@statebank.com

SBI Email Address

For various inquiries:

SBI Card's WhatsApp Connect

SBI Card's WhatsApp Connect provides updates via WhatsApp. Subscribe by giving a missed call to 9004022022, using the SBI Card Mobile App, or sending an SMS. To opt-out, log in to the SBI Card website or send an SMS.

Credit Card Grievance Redressal

If your concern hasn't been resolved, follow the escalation matrix:

  1. Query Resolution: Contact customer service via phone, email, or SMS.

  2. Complaint Management Team: Track complaints via TAT and auto escalations.

  3. Nodal Officer: For escalated concerns, write to the manager at:

    Manager - Customer Services SBI Cards & Payment Services Pvt. Ltd. DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon 122002 (Haryana) India

If unsatisfied, escalate by filling out the form for further review.

For local head office contact details and email addresses, refer to the list of Local Head Offices.

Nodal Officer Contact Details

  • Principal Nodal Officer Customer Service Department, State Bank of India, State Bank Bhavan, 16th Floor, Madam Cama Road, Mumbai 400 021 Contact No: 022 22741216 Mail ID: gm.customer@sbi.co.in

If not satisfied with the response, contact the customer service head at customercare@sbi.co.in.

Write to SBI

Address your letters to:

  • Correspondence: SBI Card, P.O. Bag 28, GPO, New Delhi 110001

  • Head Office: SBI Card, Correspondence Department, DLF Infinity Towers, Tower C, 10-12 Floor, Block 2, Building 3, DLF Cyber City, Gurgaon - 122002, Haryana, India

For branch office contact details, refer to the provided addresses.

Other Ways to Get in Touch with SBI's Credit Card Customer Care

  • Email: Manager- Customer Services, SBI Cards & Payment Services Ltd., DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon -122002(Haryana) India.

  • Twitter: Tweet to @SBICard_Connect

  • Escalation of Query: Call 1860-180-7777

  • Fax: 0124 2567131

SBI Ombudsman Scheme

The Ombudsman scheme resolves customer complaints related to bank services. Ombudsmen investigate unresolved complaints. If there is no response from the bank within 30 days, you can file a complaint with the Banking Ombudsman by writing a letter. There are 20 Banking Ombudsman offices in state capitals.

You can file a complaint with the Banking Ombudsman by writing a letter to the Ombudsman.

The State Bank of India (SBI) aims to provide innovative banking solutions to its customers. For any complaints or queries regarding your SBI credit card, refer to the following details.

SBI Credit Card Customer Care Numbers

For general inquiries and assistance, you can dial our toll-free numbers:

  • 1800 180 1290

  • 1800 1234

  • 1800 2100

  • 1800 11 2211

  • 1800 425 3800

These toll-free numbers are accessible nationwide, providing a convenient and cost-free way to connect with our dedicated customer support team.

For reporting unauthorized electronic transactions, use the following numbers:

  • 1860 180 1290

  • 1800 11 1109 (Toll-Free)

  • 94491 12211 (Mobile number, Toll-Free)

  • 080 - 2659 9990 (Toll number)

Both personal and corporate credit cardholders can use these numbers for any queries.

About SBI Credit Card Customer Care

For queries, complaints, or feedback regarding your SBI credit card, you can contact the bank's customer care executives using any of the mentioned methods. Their customer service center can also help you find and apply for a credit card.

SBI 24x7 City-Wise Credit Card Customer Care Number

Prefix your city STD code and dial 39 02 02 02 to talk to a customer care executive in your city.

Make sure you have the following details handy for the IVR process:

  • Your 16-digit card number

  • Card expiry date

  • Your date of birth in DDMMYYYY format

  • Access to your registered phone number (an OTP will be sent to this number)

  • Your 4-digit PIN

SBI Credit Card Missed Call Service

To avoid calling and waiting, register for SBI's missed call service. This service provides information such as Balance Enquiry, Available Credit & Cash Limit, Reward Points Summary, and Last Payment Status. All cardholders with updated mobile numbers are automatically enrolled, and the service is free of charge.

To access credit card information, give a missed call from your registered number to the following numbers:

InformationNumberBalance enquiry8422845512Summary of reward points8422845514Status of last payment8422845515Available credit limit and cash limit8422845513

You will receive the information via SMS.

SBI Credit Card SMS Customer Care Service

Use SBI's Simply SMS service for credit card queries. Available services include balance enquiry, blocking lost or stolen cards, reward point summary, last payment status, requesting duplicate statements, and obtaining One Time Password (OTP) for IVR or mobile transactions. Premium charges apply for each SMS request, payable to the telephone operator.

Send your SMS in the following format to 5676791 from your registered mobile number:

InformationSMS FormatBalance enquiryBAL "last four digits of your card"Subscription to e-statementESTMT "last four digits of your card"Block stolen or lost cardBLOCK "last four digits of your card"Status of last paymentPAYMENT "last four digits of your card"Request for duplicate statementDSTMT "last four digits of your card"Reward point summaryREWARD "last four digits of your card"Available cash limit or credit limitAVAIL "last four digits of your card"

SBI Credit Card Enquiries

To block a lost, stolen, or damaged credit card and request a reissue, use the website, mobile app, helpline, or SMS. For reissue, log in, select 'Report Lost/Stolen Card,' choose the card number, and click 'Reissue Card.' You can also use the mobile app under 'Service Request' or call the helpline.

In Case of Over Utilisation of Your Card

If your card is blocked due to over-utilization:

  • Make an immediate payment to reduce the amount owed below the credit limit.

  • If this is an error, call the customer care hotline.

SBI Credit Card International Helpline Number

NRI customers can address queries by calling the international helpline number. For transaction-related queries with SBI - GLS, contact:

  • +1-855-739-5071 (Canada)

  • +0-808-234-7343 (UK)

For general queries, use the toll-free numbers for different countries:

  • USA: +1-866-3284209

  • UK: +0808-1017633

  • UAE: +800-09119005

  • Singapore: +800-1012333

  • Australia: +1-800-012473

  • Belgium: +800-76562

  • Canada: +1-866-3284209

  • Germany: +800-1830736

  • Italy: +800-789407

  • Netherlands: +800-0223031

  • France: +800-740849

  • Hong Kong: +800-932045

  • Bahrain: +80081724

  • New Zealand: +800-449909

  • Japan: +0066-33812439

Contact details for SBI's Dubai office:

  • Address: 709-710, Level 7, Gate Precinct Buildings 3, Dubai International Financial Centre, Dubai, United Arab Emirates

  • Phone number: +971.4.3266675

  • Fax: +971.4.3544429

  • Post Box number: 482033

  • Email: sbidifc.ae@statebank.com

SBI Email Address

For various inquiries:

SBI Card's WhatsApp Connect

SBI Card's WhatsApp Connect provides updates via WhatsApp. Subscribe by giving a missed call to 9004022022, using the SBI Card Mobile App, or sending an SMS. To opt-out, log in to the SBI Card website or send an SMS.

Credit Card Grievance Redressal

If your concern hasn't been resolved, follow the escalation matrix:

  1. Query Resolution: Contact customer service via phone, email, or SMS.

  2. Complaint Management Team: Track complaints via TAT and auto escalations.

  3. Nodal Officer: For escalated concerns, write to the manager at:

    Manager - Customer Services SBI Cards & Payment Services Pvt. Ltd. DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon 122002 (Haryana) India

If unsatisfied, escalate by filling out the form for further review.

For local head office contact details and email addresses, refer to the list of Local Head Offices.

Nodal Officer Contact Details

  • Principal Nodal Officer Customer Service Department, State Bank of India, State Bank Bhavan, 16th Floor, Madam Cama Road, Mumbai 400 021 Contact No: 022 22741216 Mail ID: gm.customer@sbi.co.in

If not satisfied with the response, contact the customer service head at customercare@sbi.co.in.

Write to SBI

Address your letters to:

  • Correspondence: SBI Card, P.O. Bag 28, GPO, New Delhi 110001

  • Head Office: SBI Card, Correspondence Department, DLF Infinity Towers, Tower C, 10-12 Floor, Block 2, Building 3, DLF Cyber City, Gurgaon - 122002, Haryana, India

For branch office contact details, refer to the provided addresses.

Other Ways to Get in Touch with SBI's Credit Card Customer Care

  • Email: Manager- Customer Services, SBI Cards & Payment Services Ltd., DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon -122002(Haryana) India.

  • Twitter: Tweet to @SBICard_Connect

  • Escalation of Query: Call 1860-180-7777

  • Fax: 0124 2567131

SBI Ombudsman Scheme

The Ombudsman scheme resolves customer complaints related to bank services. Ombudsmen investigate unresolved complaints. If there is no response from the bank within 30 days, you can file a complaint with the Banking Ombudsman by writing a letter. There are 20 Banking Ombudsman offices in state capitals.

You can file a complaint with the Banking Ombudsman by writing a letter to the Ombudsman.

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