The State Bank of India (SBI) strives to deliver cutting-edge banking services to its clientele. For issues or questions concerning your SBI credit card, please refer to the following information.

SBI Credit Card Customer Support Numbers

For general inquiries and support, you can reach us through these toll-free numbers:

• 1800 180 1290
• 1800 1234
• 1800 2100
• 1800 11 2211
• 1800 425 3800

These numbers offer a nationwide, no-cost method to connect with our dedicated customer service representatives.

To report unauthorized electronic transactions, use the numbers below:

• 1860 180 1290
• 1800 11 1109 (Toll-Free)
• 94491 12211 (Mobile number, Toll-Free)
• 080 - 2659 9990 (Toll number)

Both personal and corporate credit cardholders can address queries using these contacts.

About SBI Credit Card Customer Service

For any issues, feedback, or inquiries regarding your SBI credit card, you can reach out to the bank's customer support. The help desk can also guide you in discovering and applying for a credit card.

SBI 24x7 City-Specific Credit Card Customer Care

Dial your city’s STD code followed by 39 02 02 02 to speak with a local customer care executive.

Ensure you have the following details ready for the IVR process:

• 16-digit card number
• Card expiration date
• Date of birth in DDMMYYYY format
• Access to registered phone number (an OTP will be sent)
• 4-digit PIN

SBI Credit Card Missed Call Service

Register for SBI's missed call service to easily access information like Balance Inquiry, Available Credit & Cash Limit, Reward Points, and Last Payment Status. This service is free for cardholders with updated mobile numbers.

To access credit card details, simply give a missed call from your registered number to:

• Balance Enquiry: 8422845512
• Reward Points Summary: 8422845514
• Last Payment Status: 8422845515
• Available Credit Limit: 8422845513

Information will be sent via SMS.

SBI Credit Card SMS Customer Service

SBI's Simply SMS service allows you to send inquiries such as balance requests or card blocking via text. Premium charges from the telecom operator apply per SMS.

Text your requests to 5676791 in the following format:

• Balance Inquiry: BAL "last four digits of card"
• E-statement Subscription: ESTMT "last four digits of card"
• Block Card: BLOCK "last four digits of card"
• Last Payment Status: PAYMENT "last four digits of card"
• Duplicate Statement Request: DSTMT "last four digits of card"
• Reward Points: REWARD "last four digits of card"
• Available Credit/Cash Limit: AVAIL "last four digits of card"

SBI Credit Card Inquiries

To block a lost, stolen, or damaged card, use the website, mobile app, helpline, or SMS. For reissue, log in, choose 'Report Lost/Stolen Card,' pick the card number, and click 'Reissue Card.' Alternately, use the mobile app under 'Service Request' or call for assistance.

Card Overuse

If your card is blocked due to over-utilization, take these steps:

• Pay immediately to bring the balance under the credit limit.
• If there’s an error, contact the support hotline.

SBI Credit Card International Helpline

NRI clients can resolve inquiries by calling:

• Canada: +1-855-739-5071
• UK: +0-808-234-7343

For general issues, use these toll-free numbers by region:

• USA: +1-866-3284209
• UK: +0808-1017633
• UAE: +800-09119005
• Singapore: +800-1012333
• Australia: +1-800-012473
• Belgium: +800-76562
• Canada: +1-866-3284209
• Germany: +800-1830736
• Italy: +800-789407
• Netherlands: +800-0223031
• France: +800-740849
• Hong Kong: +800-932045
• Bahrain: +80081724
• New Zealand: +800-449909
• Japan: +0066-33812439

For Dubai office contact:

• Address: 709-710, Level 7, Gate Precinct Buildings 3, Dubai International Financial Centre, Dubai, UAE
• Phone: +971.4.3266675
• Fax: +971.4.3544429
• Post Box: 482033
• Email: [Provide Email]

SBI Email Addresses

For queries:

• General Customer Care: [Provide Email]
• Home Loan Questions: [Provide Email]
• Aadhaar Seeding Assistance: [Provide Email]
• General Manager Contact: [Provide Email]

SBI Card's WhatsApp Connect

SBI Card offers WhatsApp updates. Subscribe by giving a missed call to 9004022022, via the SBI Card Mobile App, or sending an SMS. To unsubscribe, log in to the website or SMS.

Handling Credit Card Grievances

If unresolved, use this escalation process:

1. Resolution: Contact via phone, email, or SMS.
2. Complaint Team: Monitor with TAT and auto-escalations.
3. Nodal Officer: Write to the manager at:

   Manager - Customer Services SBI Cards & Payments Services Pvt. Ltd. DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon 122002 (Haryana) India

   For further review, fill out the escalation form if unsatisfied.

   For local head office contact details and email addresses, view the Local Head Office list.

   Nodal Officer Contact Information

   Contact:

   • Principal Nodal Officer, Customer Service Department, State Bank of India, State Bank Bhavan, 16th Floor, Madam Cama Road, Mumbai 400 021
   • Phone: 022 22741216
   • Email: [Provide Email]

   If still dissatisfied, contact the customer service head at [Provide Email].

   Writing to SBI

   Send correspondence to:

   • SBI Card, P.O. Bag 28, GPO, New Delhi 110001
   • Head Office: SBI Card, Correspondence Department, DLF Infinity Towers, Tower C, 10-12 Floor, Block 2, Building 3, DLF Cyber City, Gurgaon - 122002, Haryana, India

   For branch office contact details, refer to the addresses provided.

   Additional Contact Methods for SBI's Credit Card Customer Care

   • Email: Manager- Customer Services, SBI Cards & Payment Services Ltd., DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon -122002(Haryana) India.
   • Twitter: @SBICard_Connect
   • For Query Escalation: 1860-180-7777
   • Fax: 0124 2567131

   SBI Ombudsman Scheme

   This scheme addresses unresolved bank service disputes. After 30 days without response, complaints can be filed with one of the 20 Banking Ombudsman offices across state capitals.