Kotak Mahindra Bank's 24x7 Credit Card Helpline Guide
For inquiries related to Kotak Mahindra Bank credit cards, customers can reach their 24/7 helpline at 1860 266 2666 within India. This service is not available internationally.
Kotak Bank 24x7 Credit Card Toll-Free Numbers
Below are the city-specific toll-free numbers for Kotak Mahindra Bank, accessible 24x7:
- Bank & Credit Card: 1860 266 2666 (24/7)
- Fraud Transactions: 1800 209 0000 (24/7)
- For others, like loans and NETC Fastag, please refer to specific numbers available during designated hours.
Kotak City-Wise Credit Card Customer Care Numbers
City-specific support lines include:
- Ahmedabad: (079) 66006022
- Bangalore: (080) 66006022
- Chennai: (044) 66006022
- Similar numbers for Hyderabad, Mumbai, New Delhi, and Pune.
Kotak Credit Card Enquiries
Current customers may dial 1860-266-2666 for credit card-related inquiries such as updating contact information. Non-customers can also use this line.
Card Theft or Loss: Report immediately by calling 1800 209 0000 or 1860-266-2666. For online reporting, visit Kotak Report Lost Card.
Fraudulent Activities: Report via 1800 209 0000.
How to Block Kotak Credit Card
Via Mobile Banking or Net Banking, navigate to 'Service Requests' and select 'Report Lost/Damaged Card'.
International Helpline Numbers
NRI customers can call +91 22 6204 2001 at applicable local rates.
Country-Specific Toll-Free Numbers:
- USA: 1855 365 6767
- Australia: 001180044990000
- Hong Kong: 00180044990000
- Details for UK, Canada, and Singapore available.
Email Address Details
No official email; contact via online forms for queries including those concerning unresolved issues.
Kotak SMS Banking
Send SMS to 9971056767 or 5676788:
- For rewards: CCREW [space] [Last 4 digits]
- Request balance info: CCBAL [space] [Last 4 digits]
- Check application status: CCAPP [space] [13-digit App Number]
Grievance Redressal
If unresolved, escalate to grievance redressal through four levels, beginning with registering a complaint online.
Level 1 through 4 involves escalating through various service assurance centers and nodal officers. Contact Banking Ombudsman if not resolved.
Nodal Office Contact Details
Nodal Officer: Mr. N. Pohare and Principal Nodal Officer: Ms. S. Ghosh, located at Kotak Infinity, Malad (E), Mumbai.
Write to Kotak Mahindra Bank
Address communications to Head Office: Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai, Maharashtra, India.
DigiSaathi Initiative
A resource for digital payment queries via toll-free 14431 / 18008913333 or WhatsApp at 8928913333.