For inquiries related to Kotak Mahindra Bank credit cards, customers can reach their 24/7 helpline at 1860 266 2666 within India. This service is not available internationally.

Kotak Bank 24x7 Credit Card Toll-Free Numbers

Below are the city-specific toll-free numbers for Kotak Mahindra Bank, accessible 24x7:

• Bank & Credit Card: 1860 266 2666 (24/7)
• Fraud Transactions: 1800 209 0000 (24/7)
• For others, like loans and NETC Fastag, please refer to specific numbers available during designated hours.

Kotak City-Wise Credit Card Customer Care Numbers

City-specific support lines include:

• Ahmedabad: (079) 66006022
• Bangalore: (080) 66006022
• Chennai: (044) 66006022
• Similar numbers for Hyderabad, Mumbai, New Delhi, and Pune.

Kotak Credit Card Enquiries

Current customers may dial 1860-266-2666 for credit card-related inquiries such as updating contact information. Non-customers can also use this line.

Card Theft or Loss: Report immediately by calling 1800 209 0000 or 1860-266-2666. For online reporting, visit Kotak Report Lost Card.

Fraudulent Activities: Report via 1800 209 0000.

How to Block Kotak Credit Card

Via Mobile Banking or Net Banking, navigate to 'Service Requests' and select 'Report Lost/Damaged Card'.

International Helpline Numbers

NRI customers can call +91 22 6204 2001 at applicable local rates.

Country-Specific Toll-Free Numbers:

• USA: 1855 365 6767
• Australia: 001180044990000
• Hong Kong: 00180044990000
• Details for UK, Canada, and Singapore available.

Email Address Details

No official email; contact via online forms for queries including those concerning unresolved issues.

Kotak SMS Banking

Send SMS to 9971056767 or 5676788:

• For rewards: CCREW [space] [Last 4 digits]
• Request balance info: CCBAL [space] [Last 4 digits]
• Check application status: CCAPP [space] [13-digit App Number]

Grievance Redressal

If unresolved, escalate to grievance redressal through four levels, beginning with registering a complaint online.

Level 1 through 4 involves escalating through various service assurance centers and nodal officers. Contact Banking Ombudsman if not resolved.

Nodal Office Contact Details

Nodal Officer: Mr. N. Pohare and Principal Nodal Officer: Ms. S. Ghosh, located at Kotak Infinity, Malad (E), Mumbai.

Write to Kotak Mahindra Bank

Address communications to Head Office: Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai, Maharashtra, India.

DigiSaathi Initiative

A resource for digital payment queries via toll-free 14431 / 18008913333 or WhatsApp at 8928913333.