Kotak Bank Credit Card Customer Care Number

Kotak Bank Credit Card Customer Care Number

Jun 22, 2024

15 Mins

For any inquiries related to Kotak Mahindra Bank credit cards, you can contact their customer service helpline at 1860 266 2666. This helpline is available 24/7 for customers in India. However, it cannot be accessed from abroad.

Kotak Bank 24x7 Credit Card Toll-Free Numbers

Below are the city-specific toll-free customer care numbers for Kotak Mahindra Bank, operational 24x7:

Kotak NumberTeamWorking Hours1860 266 08118119:30 a.m. to 6:30 p.m. (Monday to Saturday excluding bank holidays and 2nd & 4th Saturdays)1860 266 2666Bank and Credit Card24x71860 266 2666Personal, Payday, and Home Loan9:00 a.m. to 7:00 p.m. (Monday to Saturday excluding holidays)1800 209 0000Fraud or unauthorized transactions24x71860 266 7777Consumer Durable Loan, Smart EMI Card, Debit Card EMI10:00 a.m. to 7:00 p.m. (Monday to Saturday excluding holidays)1860 2666 888NETC Fastag (Local call charges applied)9:00 a.m. to 6:30 p.m. (7 days)1800 3006 9090NETC Fastag (Toll free)9:00 a.m. to 6:30 p.m. (7 days)

Kotak City-Wise Credit Card Customer Care Numbers

CityNumberAhmedabad(079) 66006022Bangalore(080) 66006022Chennai(044) 66006022Hyderabad(040) 66006022Mumbai(022) 66006022New Delhi(011) 66006022Pune(020) 66006022

Kotak Mahindra Bank Credit Card Enquiries

Existing Kotak Mahindra Bank clients can call 1860-266-2666 for various credit card-related inquiries, such as updating contact information like email addresses or mobile numbers. Non-bank customers can also use this number for their credit card queries.

In Case of Card Theft or Loss: Call 1800 209 0000 or 1860-266-2666 immediately to report the theft or loss of your Kotak Credit Card. Your card will be blocked, and you will receive a replacement. You can also report the incident online at Kotak Report Lost Card.

For Card Blocking/Hot Listing: Call 1800 209 0000 or 1860-266-2666 to block your Kotak Credit Card. If marked as lost, it will be replaced for a fee of Rs.100 plus applicable GST. You can also SMS 'KCCLOST (space) (last four digits of credit card number)' to 5676788 to block your card permanently.

To Report Fraudulent Activity: Call 1800 209 0000, available 24/7. This number can also be used in emergencies for card hot listing or blocking. If unable to reach customer service by phone, email itssecurity.bank@kotak.com. You can also report fraud by filling out the Card Holder Dispute Form.

How to Block Kotak Credit Card

Through Mobile Banking:

  1. Log in to Mobile Banking.

  2. Go to 'Service Request' and select 'Credit Card Requests'.

  3. Choose 'Report Lost/Damaged Card'.

Through Net Banking:

  1. Login to Net Banking.

  2. Go to 'Service Requests'.

  3. Choose 'Report Lost Card'.

Kotak Mahindra Bank Credit Card International Helpline Number

NRI customers can contact the international helpdesk at +91 22 6204 2001 for any credit card-related questions. This number is available 24/7 but is chargeable, and local rates will apply.

Country-Specific Toll-Free Numbers:

CountryNumberUSA1855 365 6767Australia001180044990000Hong Kong00180044990000UK0080044990000Canada18557684020Singapore8001013054

Kotak Mahindra Bank Email Address Details

Kotak Mahindra Bank does not have an official customer support email address. Use the following online email forms to contact the customer support team:

For credit card security and fraud-related queries, email itssecurity.bank@kotak.com.

Senior Management Contact Emails:

Kotak Mahindra Bank SMS Banking

Send SMS requests from your registered mobile number to 9971056767 or 5676788 (standard SMS charges apply):

  • Know your Credit Card Reward Points: CCREW [space] Last 4 digits of Credit Card number

  • Credit Card current amount due: CCBAL [space] Last 4 digits of Credit Card number

  • Credit card amount due as per last statement: CCDUE [space] Last 4 digits of Credit Card number

  • Credit card last three transactions: CCTXN [space] Last 4 digits of Credit Card number

  • Credit card last payment received: CCPYMT [space] Last 4 digits of Credit Card number

  • Total spends this month on Credit card: CCSPND [space] Last 4 digits of Credit Card number

  • Available credit balance: CCAVBL [space] Last 4 digits of Credit Card number

  • Credit card application status: CCAPP [space] 13-digit Application Number

  • Generate OTP for IVR payments: KOTP Last 4 digits of credit card number to 9212738927

Kotak Mahindra Bank Credit Card Grievance Redressal

If your issue is unresolved or if you are unsatisfied with the response, escalate the case to the grievance redress team through four levels:

Level 1: Response within 7 working days.

Level 2: Response within 5 working days.

  • Service Assurance Centre: Email Form

  • Grievance Redressal Form: Available on Kotak Mahindra's website.

Level 3: Response within 5 working days.

  • Nodal Officer: Email Form

  • Postal Address: Provided on the form.

Level 4: Response ideally within 5 working days.

  • Principal Nodal Officer: Email Form

  • Postal Address: Provided on the form.

Banking Ombudsman: If unresolved within 30 days, contact the Banking Ombudsman using the following links:

Kotak Mahindra Bank Nodal Office Contact Details

Nodal Officer: Mr. N. Pohare Address: Kotak Infinity, 6th Floor, Zone II, Building No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai - 400097

Principal Nodal Officer: Ms. S. Ghosh Address: Kotak Infinity, 6th Floor, Zone II, Building No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai - 400097

Write to Kotak Mahindra Bank

Head Office: Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai - 400013, Maharashtra, India

Corporate Office: Registered Office, 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai - 400051

DigiSaathi

DigiSaathi is an initiative by India's consortium of Payment System Operators and Participants to provide information about digital payment products and services around the clock.

  • Toll-free number: 14431 / 18008913333

  • WhatsApp number: 8928913333

  • Online Chat: DigiSaathi

For any inquiries related to Kotak Mahindra Bank credit cards, you can contact their customer service helpline at 1860 266 2666. This helpline is available 24/7 for customers in India. However, it cannot be accessed from abroad.

Kotak Bank 24x7 Credit Card Toll-Free Numbers

Below are the city-specific toll-free customer care numbers for Kotak Mahindra Bank, operational 24x7:

Kotak NumberTeamWorking Hours1860 266 08118119:30 a.m. to 6:30 p.m. (Monday to Saturday excluding bank holidays and 2nd & 4th Saturdays)1860 266 2666Bank and Credit Card24x71860 266 2666Personal, Payday, and Home Loan9:00 a.m. to 7:00 p.m. (Monday to Saturday excluding holidays)1800 209 0000Fraud or unauthorized transactions24x71860 266 7777Consumer Durable Loan, Smart EMI Card, Debit Card EMI10:00 a.m. to 7:00 p.m. (Monday to Saturday excluding holidays)1860 2666 888NETC Fastag (Local call charges applied)9:00 a.m. to 6:30 p.m. (7 days)1800 3006 9090NETC Fastag (Toll free)9:00 a.m. to 6:30 p.m. (7 days)

Kotak City-Wise Credit Card Customer Care Numbers

CityNumberAhmedabad(079) 66006022Bangalore(080) 66006022Chennai(044) 66006022Hyderabad(040) 66006022Mumbai(022) 66006022New Delhi(011) 66006022Pune(020) 66006022

Kotak Mahindra Bank Credit Card Enquiries

Existing Kotak Mahindra Bank clients can call 1860-266-2666 for various credit card-related inquiries, such as updating contact information like email addresses or mobile numbers. Non-bank customers can also use this number for their credit card queries.

In Case of Card Theft or Loss: Call 1800 209 0000 or 1860-266-2666 immediately to report the theft or loss of your Kotak Credit Card. Your card will be blocked, and you will receive a replacement. You can also report the incident online at Kotak Report Lost Card.

For Card Blocking/Hot Listing: Call 1800 209 0000 or 1860-266-2666 to block your Kotak Credit Card. If marked as lost, it will be replaced for a fee of Rs.100 plus applicable GST. You can also SMS 'KCCLOST (space) (last four digits of credit card number)' to 5676788 to block your card permanently.

To Report Fraudulent Activity: Call 1800 209 0000, available 24/7. This number can also be used in emergencies for card hot listing or blocking. If unable to reach customer service by phone, email itssecurity.bank@kotak.com. You can also report fraud by filling out the Card Holder Dispute Form.

How to Block Kotak Credit Card

Through Mobile Banking:

  1. Log in to Mobile Banking.

  2. Go to 'Service Request' and select 'Credit Card Requests'.

  3. Choose 'Report Lost/Damaged Card'.

Through Net Banking:

  1. Login to Net Banking.

  2. Go to 'Service Requests'.

  3. Choose 'Report Lost Card'.

Kotak Mahindra Bank Credit Card International Helpline Number

NRI customers can contact the international helpdesk at +91 22 6204 2001 for any credit card-related questions. This number is available 24/7 but is chargeable, and local rates will apply.

Country-Specific Toll-Free Numbers:

CountryNumberUSA1855 365 6767Australia001180044990000Hong Kong00180044990000UK0080044990000Canada18557684020Singapore8001013054

Kotak Mahindra Bank Email Address Details

Kotak Mahindra Bank does not have an official customer support email address. Use the following online email forms to contact the customer support team:

For credit card security and fraud-related queries, email itssecurity.bank@kotak.com.

Senior Management Contact Emails:

Kotak Mahindra Bank SMS Banking

Send SMS requests from your registered mobile number to 9971056767 or 5676788 (standard SMS charges apply):

  • Know your Credit Card Reward Points: CCREW [space] Last 4 digits of Credit Card number

  • Credit Card current amount due: CCBAL [space] Last 4 digits of Credit Card number

  • Credit card amount due as per last statement: CCDUE [space] Last 4 digits of Credit Card number

  • Credit card last three transactions: CCTXN [space] Last 4 digits of Credit Card number

  • Credit card last payment received: CCPYMT [space] Last 4 digits of Credit Card number

  • Total spends this month on Credit card: CCSPND [space] Last 4 digits of Credit Card number

  • Available credit balance: CCAVBL [space] Last 4 digits of Credit Card number

  • Credit card application status: CCAPP [space] 13-digit Application Number

  • Generate OTP for IVR payments: KOTP Last 4 digits of credit card number to 9212738927

Kotak Mahindra Bank Credit Card Grievance Redressal

If your issue is unresolved or if you are unsatisfied with the response, escalate the case to the grievance redress team through four levels:

Level 1: Response within 7 working days.

Level 2: Response within 5 working days.

  • Service Assurance Centre: Email Form

  • Grievance Redressal Form: Available on Kotak Mahindra's website.

Level 3: Response within 5 working days.

  • Nodal Officer: Email Form

  • Postal Address: Provided on the form.

Level 4: Response ideally within 5 working days.

  • Principal Nodal Officer: Email Form

  • Postal Address: Provided on the form.

Banking Ombudsman: If unresolved within 30 days, contact the Banking Ombudsman using the following links:

Kotak Mahindra Bank Nodal Office Contact Details

Nodal Officer: Mr. N. Pohare Address: Kotak Infinity, 6th Floor, Zone II, Building No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai - 400097

Principal Nodal Officer: Ms. S. Ghosh Address: Kotak Infinity, 6th Floor, Zone II, Building No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai - 400097

Write to Kotak Mahindra Bank

Head Office: Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai - 400013, Maharashtra, India

Corporate Office: Registered Office, 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai - 400051

DigiSaathi

DigiSaathi is an initiative by India's consortium of Payment System Operators and Participants to provide information about digital payment products and services around the clock.

  • Toll-free number: 14431 / 18008913333

  • WhatsApp number: 8928913333

  • Online Chat: DigiSaathi

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