ICICI Bank offers 24/7 Home Loan Customer Care services using toll-free numbers, email, and SMS. Additionally, they have city-specific helpline numbers and are active on LinkedIn, Facebook, and Twitter.

As a leading Indian public sector bank, ICICI Bank addresses the diverse home financing needs of 1.3 billion people, offering hassle-free home loans for various income brackets, whether for first-time home buyers or those upgrading to a dream home.

The bank emphasizes transparent customer care and efficient grievance redressal policies. Customers can access instant support for loan queries through FAQs, chat services, social media, dedicated helplines, email, and direct contact with senior management.

Customers may visit local branches to record grievances in complaint books or leave feedback in complaint boxes. A comprehensive list of ICICI Home Loan Customer Care contact details, including various toll-free numbers, is available to inquire about account balances, EMI statuses, or add-on requests.

ICICI offers region-specific Customer Care numbers for easy access. Upon contacting Home Loan Customer Care, a Service Request Number (SRN) is provided, allowing customers to escalate unresolved issues after 4 to 7 days. No resolution in 10 days leads to the Grievance Redressal Hotline.

An email channel is available for detailed queries about document updates, EMIs, and add-ons. Unresolved issues can be escalated via email to senior officials through the official website.

ICICI's efficient grievance redressal policy ensures prompt resolutions. Customers can escalate unresolved complaints to senior management after a week.

More contact information is provided for senior management, zonal heads, and the principal nodal officer for unresolved issues.

For social media-savvy customers, ICICI engages on Twitter, Facebook, and LinkedIn to address queries and complaints.

International customers can reach ICICI via country-specific toll-free numbers, with dedicated lines for the USA, UK, Singapore, Canada, Australia, and Europe.

Unresolved complaints can be addressed to the Banking Ombudsman appointed by RBI for independent resolution.

Overall, ICICI Bank ensures convenient and satisfactory customer care services for home loan clients.