HSBC Credit Card Customer Care
HSBC Credit Card Customer Care
Mar 19, 2024
15 Mins
Introduction:
Are you an HSBC credit card customer? Are you looking for HSBC Credit Card Customer Care numbers to receive fast resolution of your concerns? Read on to find out all about how to contact HSBC Credit Card Customer Care for your issues and keep the numbers handy for future needs.
Apply Now
HSBC Credit Card Customer Care
The Hongkong and Shanghai Banking Corporation (HSBC) is the seventh-largest bank in the world, with more than 38 million customers globally. The bank offers various financial products and services, including Retail Banking, Commercial Banking, Global Private Banking, and Wealth Management. HSBC operates across 66 countries and territories worldwide.
Valuing strong customer relationships, HSBC Bank can be contacted via Live Chat, Internet Banking Secure Message, or PhoneBanking. You can raise complaints and make queries online, call customer care, or email the call center for a fast resolution to your concerns.
HSBC Credit Card Customer Care Contact Numbers
For instant resolution of your queries, contact HSBC Customer Care Toll-Free Number at 1860 266 2667.
Contact the dedicated HSBC Credit Cards Helpline Numbers at 1860 108 7788 or 1860 500 2277. If you are traveling abroad, contact 040 - 67173402080 - 49089632 to report credit card-related issues.
HSBC Credit Cards Customer Care Toll-Free Numbers
Phone banking customer service numbers are available on all working days. Whether you have a general query related to banking or a card transaction, you can ask the customer care executive about it between Monday to Friday, from 9:00 AM to 6:00 PM IST.
For urgent situations such as reporting a lost card, stopping cheque instructions, or Interactive Voice Response (IVR) transactions, you can use the phone banking service 24/7.
Dedicated HSBC Customer Care Numbers for Various Segments
HSBC Premier
HSBC International Toll-Free Helpline Numbers
For Non-Resident Indian (NRI) HSBC Credit Card customers, toll-free credit card contact numbers are: 18601087788, 18605002277.
Here is a country-wise list of toll-free helpline numbers for NRI HSBC Customers:
Calls to India from overseas
*All helpline numbers mentioned above are toll-free, subject to applicable charges.
HSBC Credit Card Query Escalation Matrix
Customers can contact HSBC using any of these numbers or by mailing their issues via email or postal mail. The bank follows a transparent and client-friendly customer grievance redressal policy. You can check the credit card application status successfully by contacting the customer care number. Make sure to mention the complaint number and customer ID while following up on your query.
You can submit a complaint by filling out an online Complaint Form on the bank's website here: https://www.apps.asiapacific.hsbc.com/1/2/inm2/complaint-form?WABFormEntryCommand=cmd_init
Login and express your concerns. Alternatively, you can also call the customer care team.
Another convenient channel to reach your card provider is by using social media. You will receive a quick acknowledgment for your query here.
HSBC bank assures a quick response within 10 days for each query. However, if you do not receive a satisfactory response within the 10-day deadline or you are dissatisfied with the reply, you can escalate your query to the next level.
Andhra Pradesh
You can call the Nodal Officer Team on all working days between 09:30 AM to 06:00 PM using the following contact numbers: +91 80 - 49089640, +91 40 - 67173410.
Fax numbers: +91-022-66476011, +91-022-49146011
The nodal officer will respond to your query within the next 10 working days. If you are not satisfied with the reply, you can further escalate the query to a senior HSBC customer care manager or the Principal Nodal officer.
HSBC Principal Nodal Officer Contact Details:
Ms. Rashmi Vivek
Hongkong and Shanghai Banking Corporation
No.7 M. G. Road, Bangalore - 560 001
Email: pnohsbcbank@hsbc.co.in
Senior Management Contact Details:
Name & Designation Contact Details
Mr. Arunabha Hajra Head Customer Relations (Retail Banking and Wealth Management) Hongkong and Shanghai Banking Corporation NESCO - IT Park Bldg 3, Western Express Highway, Goregaon (East) Mumbai - 400063
Mr. R S Rajagopalan Head - Distribution (Branch Banking) Hongkong and Shanghai Banking Corporation Limited NESCO - IT Park Bldg 3, Goregaon (East) Mumbai - 400063
Mr. Animesh Raizada Head - Customer Value Management - Retail Banking and Wealth Management The Hongkong and Shanghai Banking Corporation Limited NESCO - IT Park Bldg 3, Goregaon (East) Mumbai - 400063
Mr. Ramakrishnan S Country Head - Retail Banking and Wealth Management Banking Corporation NESCO - IT Park Bldg 3, Western Express Highway, Goregaon (East) Mumbai - 400063
Mr. Prakash Jaiswal Head - Business Banking The Hongkong and Shanghai Banking Corporation Limited 52/60 M. G. Road Fort, Mumbai - 400 001
Mr. Rajat Verma Managing Director and Head Commercial Banking The Hongkong and Shanghai Banking Corporation Limited 52/60 M. G. Road Fort, Mumbai - 400 001
Mr. Surendra Rosha Chief Executive Officer The Hongkong and Shanghai Banking Corporation Limited 52/60, M G Road Fort, Mumbai - 400 001
Escalation to Banking Ombudsman
If you are not satisfied with the reply from HSBC senior management and the principal nodal officer, you can approach the banking Ombudsman and report your concerns.
For further queries about HSBC credit cards, feel free to contact MyMoneyMantra experts here:
1800 103 4004
contactus@mymoneymantra.com
Introduction:
Are you an HSBC credit card customer? Are you looking for HSBC Credit Card Customer Care numbers to receive fast resolution of your concerns? Read on to find out all about how to contact HSBC Credit Card Customer Care for your issues and keep the numbers handy for future needs.
Apply Now
HSBC Credit Card Customer Care
The Hongkong and Shanghai Banking Corporation (HSBC) is the seventh-largest bank in the world, with more than 38 million customers globally. The bank offers various financial products and services, including Retail Banking, Commercial Banking, Global Private Banking, and Wealth Management. HSBC operates across 66 countries and territories worldwide.
Valuing strong customer relationships, HSBC Bank can be contacted via Live Chat, Internet Banking Secure Message, or PhoneBanking. You can raise complaints and make queries online, call customer care, or email the call center for a fast resolution to your concerns.
HSBC Credit Card Customer Care Contact Numbers
For instant resolution of your queries, contact HSBC Customer Care Toll-Free Number at 1860 266 2667.
Contact the dedicated HSBC Credit Cards Helpline Numbers at 1860 108 7788 or 1860 500 2277. If you are traveling abroad, contact 040 - 67173402080 - 49089632 to report credit card-related issues.
HSBC Credit Cards Customer Care Toll-Free Numbers
Phone banking customer service numbers are available on all working days. Whether you have a general query related to banking or a card transaction, you can ask the customer care executive about it between Monday to Friday, from 9:00 AM to 6:00 PM IST.
For urgent situations such as reporting a lost card, stopping cheque instructions, or Interactive Voice Response (IVR) transactions, you can use the phone banking service 24/7.
Dedicated HSBC Customer Care Numbers for Various Segments
HSBC Premier
HSBC International Toll-Free Helpline Numbers
For Non-Resident Indian (NRI) HSBC Credit Card customers, toll-free credit card contact numbers are: 18601087788, 18605002277.
Here is a country-wise list of toll-free helpline numbers for NRI HSBC Customers:
Calls to India from overseas
*All helpline numbers mentioned above are toll-free, subject to applicable charges.
HSBC Credit Card Query Escalation Matrix
Customers can contact HSBC using any of these numbers or by mailing their issues via email or postal mail. The bank follows a transparent and client-friendly customer grievance redressal policy. You can check the credit card application status successfully by contacting the customer care number. Make sure to mention the complaint number and customer ID while following up on your query.
You can submit a complaint by filling out an online Complaint Form on the bank's website here: https://www.apps.asiapacific.hsbc.com/1/2/inm2/complaint-form?WABFormEntryCommand=cmd_init
Login and express your concerns. Alternatively, you can also call the customer care team.
Another convenient channel to reach your card provider is by using social media. You will receive a quick acknowledgment for your query here.
HSBC bank assures a quick response within 10 days for each query. However, if you do not receive a satisfactory response within the 10-day deadline or you are dissatisfied with the reply, you can escalate your query to the next level.
Andhra Pradesh
You can call the Nodal Officer Team on all working days between 09:30 AM to 06:00 PM using the following contact numbers: +91 80 - 49089640, +91 40 - 67173410.
Fax numbers: +91-022-66476011, +91-022-49146011
The nodal officer will respond to your query within the next 10 working days. If you are not satisfied with the reply, you can further escalate the query to a senior HSBC customer care manager or the Principal Nodal officer.
HSBC Principal Nodal Officer Contact Details:
Ms. Rashmi Vivek
Hongkong and Shanghai Banking Corporation
No.7 M. G. Road, Bangalore - 560 001
Email: pnohsbcbank@hsbc.co.in
Senior Management Contact Details:
Name & Designation Contact Details
Mr. Arunabha Hajra Head Customer Relations (Retail Banking and Wealth Management) Hongkong and Shanghai Banking Corporation NESCO - IT Park Bldg 3, Western Express Highway, Goregaon (East) Mumbai - 400063
Mr. R S Rajagopalan Head - Distribution (Branch Banking) Hongkong and Shanghai Banking Corporation Limited NESCO - IT Park Bldg 3, Goregaon (East) Mumbai - 400063
Mr. Animesh Raizada Head - Customer Value Management - Retail Banking and Wealth Management The Hongkong and Shanghai Banking Corporation Limited NESCO - IT Park Bldg 3, Goregaon (East) Mumbai - 400063
Mr. Ramakrishnan S Country Head - Retail Banking and Wealth Management Banking Corporation NESCO - IT Park Bldg 3, Western Express Highway, Goregaon (East) Mumbai - 400063
Mr. Prakash Jaiswal Head - Business Banking The Hongkong and Shanghai Banking Corporation Limited 52/60 M. G. Road Fort, Mumbai - 400 001
Mr. Rajat Verma Managing Director and Head Commercial Banking The Hongkong and Shanghai Banking Corporation Limited 52/60 M. G. Road Fort, Mumbai - 400 001
Mr. Surendra Rosha Chief Executive Officer The Hongkong and Shanghai Banking Corporation Limited 52/60, M G Road Fort, Mumbai - 400 001
Escalation to Banking Ombudsman
If you are not satisfied with the reply from HSBC senior management and the principal nodal officer, you can approach the banking Ombudsman and report your concerns.
For further queries about HSBC credit cards, feel free to contact MyMoneyMantra experts here:
1800 103 4004
contactus@mymoneymantra.com
Author
Pluto Team
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