Equitas Small Finance Bank Customer Care Toll-free Number, Email ID

Equitas Small Finance Bank Customer Care Toll-free Number, Email ID

Introduction: Enhancing Customer Experience with Equitas Small Finance Bank

In the dynamic landscape of banking services, customer satisfaction stands as a cornerstone for success. Equitas Small Finance Bank, with its unwavering commitment to delivering top-notch customer service, emerges as a beacon of excellence in the financial realm. Understanding the importance of efficient communication and effective grievance redressal, Equitas Small Finance Bank has crafted a comprehensive framework to address customer queries, feedback, and grievances promptly and effectively.

This article delves into the various avenues provided by Equitas Small Finance Bank for customers to seek assistance, share feedback, and resolve grievances. From toll-free helplines to dedicated email addresses and online contact forms, Equitas ensures that customers can reach out through channels that suit their convenience. Furthermore, the bank's commitment to transparency and accessibility is reflected in its grievance redressal mechanism, which includes designated nodal officers and clear escalation paths.

At the heart of Equitas Small Finance Bank's customer service philosophy lies the belief in transparent communication and proactive resolution of issues. By providing multiple touchpoints for customers to connect, Equitas ensures that every query is heard and addressed with utmost care. Moreover, the bank's emphasis on accessibility extends to customers calling from overseas, with dedicated helplines to cater to their needs.

This article will explore the toll-free customer care numbers, email addresses, and online contact forms provided by Equitas Small Finance Bank, empowering customers to seek assistance and share feedback effortlessly. Additionally, it will delve into the grievance redressal mechanism of the bank, outlining the steps customers can take to escalate their concerns if necessary.

Equitas Small Finance Bank's commitment to customer satisfaction is further underscored by its dedicated nodal officers and escalation paths for grievance resolution. With a focus on transparency, fairness, and accountability, Equitas ensures that every customer concern is addressed promptly and effectively.

As we delve deeper into Equitas Small Finance Bank's customer care initiatives and grievance redressal mechanism, we invite readers to explore the bank's commitment to excellence in customer service. Stay tuned for insights into how Equitas Small Finance Bank is redefining the banking experience, one satisfied customer at a time.


Equitas Small Finance Bank, dedicated to providing exceptional customer service, offers various channels for customers to address their queries, provide feedback, and register grievances. Whether it's regarding savings accounts, personal loans, or fixed deposits, Equitas customers can easily reach out to the bank's customer care team via call, email, or online contact form. Here's everything you need to know:

Equitas Small Finance Bank Limited Customer Care Number

Customers can reach Equitas Small Finance Bank's customer care team through the following toll-free numbers:

  • Branch Banking: 1800-103-1222

  • Loans: 1800-103-2977

For NEFT/RTGS related queries, customers can contact the Customer Facilitation Centre (CFC) at: 044-30898017.

Customers calling from outside India can dial: +91-44-6965-4600. Charges may apply for international calls.

Equitas Small Finance Bank Limited Customer Care E-mail ID

Customers can also email their queries to Equitas Small Finance Bank at:

  • General Queries: customerservice@equitasbank.com

  • NEFT/RTGS Queries: rtgs-cell@equitasbank.com / rtgs-cell@equitas.in

Equitas Small Finance Bank Limited Customer Service Contact Form

Existing customers can conveniently fill out the Equitas Small Finance Bank Customer Service contact form available on the bank's website.

Equitas Small Finance Bank is committed to ensuring customer satisfaction by providing effective grievance redressal mechanisms. Here's how you can escalate your concerns if you're not satisfied with the resolution provided by the customer care team:

Equitas Small Finance Bank Limited Grievance Redressal

  • Level I: Customer Care Resolution

    • If you're dissatisfied with the resolution offered by Equitas Small Finance Bank's customer care team or haven't received a response within 7 working days, you can escalate the issue to the bank's nodal officer.

  • Nodal Officer Contact Details:

    • Name: Smitha Kumar

    • Address: Equitas Small Finance Bank 4th Floor #769, Spencers Plaza Mall, Anna Salai, Chennai – 600002

    • Phone: 044-40048570

    • Email: nodalofficer@equitasbank.com

  • Level II: Principal Nodal Officer

    • If your grievance remains unresolved after escalation to the nodal officer, you can further escalate it to the Principal Nodal Officer.

  • Principal Nodal Officer Contact Details:

    • Name: Dheeraj Mohan

    • Address: Equitas Small Finance Bank 4th Floor #769, Spencers Plaza Mall, Anna Salai, Chennai – 600002

    • Phone: 044-40048560

    • Email: pno@equitasbank.com

  • Banking Ombudsman:

    • If you're still dissatisfied with the response provided by the grievance redressal officer within a month of lodging the complaint, you may escalate the matter to the Banking Ombudsman.

Ensuring Customer Satisfaction with Equitas Small Finance Bank

At Equitas Small Finance Bank, customer satisfaction is paramount. Here's how the bank ensures that customer grievances are addressed promptly and effectively:

  • Transparent Communication: Equitas Small Finance Bank believes in transparent communication with its customers. It provides multiple channels for customers to reach out and voice their concerns, including toll-free numbers, email, and an online contact form.

  • Accessible Grievance Redressal Mechanism: The bank has established a robust grievance redressal mechanism, with designated nodal officers and escalation paths. This ensures that customer complaints are handled with utmost care and attention.

  • Nodal Officers for Resolution: Customers have the option to escalate their concerns to nodal officers if they are not satisfied with the resolution provided by the customer care team. The nodal officers are responsible for ensuring that complaints are addressed promptly and fairly.

  • Principal Nodal Officer Oversight: For unresolved grievances, customers can further escalate the matter to the Principal Nodal Officer, who oversees the grievance redressal process and ensures that appropriate action is taken.

  • Banking Ombudsman: In cases where customers remain dissatisfied with the response received from the bank's grievance redressal officers, they have the option to approach the Banking Ombudsman for further resolution.

Equitas Small Finance Bank is dedicated to upholding the highest standards of customer service and satisfaction. By providing transparent communication channels and a robust grievance redressal mechanism, the bank aims to foster trust and confidence among its customers.

We hope this series on Equitas Small Finance Bank's customer care and grievance redressal process has been informative. For more updates and insights on banking services, stay tuned to Pluto Money.

Conclusion: Empowering Customers with Equitas Small Finance Bank

In conclusion, Equitas Small Finance Bank stands as a paragon of customer-centricity, prioritizing transparency, accessibility, and efficiency in its service delivery. Through a myriad of communication channels, including toll-free helplines, email addresses, and online contact forms, Equitas ensures that customers can connect with ease, seeking assistance, sharing feedback, and resolving grievances seamlessly.

The bank's commitment to customer satisfaction extends beyond mere accessibility to proactive resolution, with dedicated nodal officers and clear escalation paths for grievance redressal. By empowering customers to voice their concerns and providing avenues for swift resolution, Equitas Small Finance Bank fosters trust and loyalty among its clientele, setting a benchmark for excellence in the banking sector.

Furthermore, Equitas's provision of dedicated helplines for customers calling from overseas underscores its commitment to inclusivity and global accessibility. Regardless of geographical location, every Equitas customer can expect prompt and courteous assistance, reflecting the bank's ethos of putting customers first.

As we reflect on Equitas Small Finance Bank's customer care initiatives and grievance redressal mechanism, it becomes evident that the bank's success lies in its unwavering dedication to customer satisfaction. By listening attentively to customer feedback, addressing concerns promptly, and continually striving for improvement, Equitas sets a shining example for the industry to follow.

In an era where customer experience reigns supreme, Equitas Small Finance Bank emerges as a trailblazer, reshaping the banking landscape with its customer-centric approach. Through its transparent communication, proactive resolution, and unwavering commitment to excellence, Equitas reaffirms its position as a trusted partner in its customers' financial journeys.

In conclusion, Equitas Small Finance Bank's customer care framework epitomizes the bank's core values of integrity, empathy, and accountability. By placing customers at the forefront of its operations, Equitas not only enhances customer satisfaction but also fosters long-term relationships built on trust and mutual respect. As we navigate the ever-evolving landscape of banking services, Equitas Small Finance Bank remains steadfast in its mission to empower customers and redefine the banking experience for the better.

Introduction: Enhancing Customer Experience with Equitas Small Finance Bank

In the dynamic landscape of banking services, customer satisfaction stands as a cornerstone for success. Equitas Small Finance Bank, with its unwavering commitment to delivering top-notch customer service, emerges as a beacon of excellence in the financial realm. Understanding the importance of efficient communication and effective grievance redressal, Equitas Small Finance Bank has crafted a comprehensive framework to address customer queries, feedback, and grievances promptly and effectively.

This article delves into the various avenues provided by Equitas Small Finance Bank for customers to seek assistance, share feedback, and resolve grievances. From toll-free helplines to dedicated email addresses and online contact forms, Equitas ensures that customers can reach out through channels that suit their convenience. Furthermore, the bank's commitment to transparency and accessibility is reflected in its grievance redressal mechanism, which includes designated nodal officers and clear escalation paths.

At the heart of Equitas Small Finance Bank's customer service philosophy lies the belief in transparent communication and proactive resolution of issues. By providing multiple touchpoints for customers to connect, Equitas ensures that every query is heard and addressed with utmost care. Moreover, the bank's emphasis on accessibility extends to customers calling from overseas, with dedicated helplines to cater to their needs.

This article will explore the toll-free customer care numbers, email addresses, and online contact forms provided by Equitas Small Finance Bank, empowering customers to seek assistance and share feedback effortlessly. Additionally, it will delve into the grievance redressal mechanism of the bank, outlining the steps customers can take to escalate their concerns if necessary.

Equitas Small Finance Bank's commitment to customer satisfaction is further underscored by its dedicated nodal officers and escalation paths for grievance resolution. With a focus on transparency, fairness, and accountability, Equitas ensures that every customer concern is addressed promptly and effectively.

As we delve deeper into Equitas Small Finance Bank's customer care initiatives and grievance redressal mechanism, we invite readers to explore the bank's commitment to excellence in customer service. Stay tuned for insights into how Equitas Small Finance Bank is redefining the banking experience, one satisfied customer at a time.


Equitas Small Finance Bank, dedicated to providing exceptional customer service, offers various channels for customers to address their queries, provide feedback, and register grievances. Whether it's regarding savings accounts, personal loans, or fixed deposits, Equitas customers can easily reach out to the bank's customer care team via call, email, or online contact form. Here's everything you need to know:

Equitas Small Finance Bank Limited Customer Care Number

Customers can reach Equitas Small Finance Bank's customer care team through the following toll-free numbers:

  • Branch Banking: 1800-103-1222

  • Loans: 1800-103-2977

For NEFT/RTGS related queries, customers can contact the Customer Facilitation Centre (CFC) at: 044-30898017.

Customers calling from outside India can dial: +91-44-6965-4600. Charges may apply for international calls.

Equitas Small Finance Bank Limited Customer Care E-mail ID

Customers can also email their queries to Equitas Small Finance Bank at:

  • General Queries: customerservice@equitasbank.com

  • NEFT/RTGS Queries: rtgs-cell@equitasbank.com / rtgs-cell@equitas.in

Equitas Small Finance Bank Limited Customer Service Contact Form

Existing customers can conveniently fill out the Equitas Small Finance Bank Customer Service contact form available on the bank's website.

Equitas Small Finance Bank is committed to ensuring customer satisfaction by providing effective grievance redressal mechanisms. Here's how you can escalate your concerns if you're not satisfied with the resolution provided by the customer care team:

Equitas Small Finance Bank Limited Grievance Redressal

  • Level I: Customer Care Resolution

    • If you're dissatisfied with the resolution offered by Equitas Small Finance Bank's customer care team or haven't received a response within 7 working days, you can escalate the issue to the bank's nodal officer.

  • Nodal Officer Contact Details:

    • Name: Smitha Kumar

    • Address: Equitas Small Finance Bank 4th Floor #769, Spencers Plaza Mall, Anna Salai, Chennai – 600002

    • Phone: 044-40048570

    • Email: nodalofficer@equitasbank.com

  • Level II: Principal Nodal Officer

    • If your grievance remains unresolved after escalation to the nodal officer, you can further escalate it to the Principal Nodal Officer.

  • Principal Nodal Officer Contact Details:

    • Name: Dheeraj Mohan

    • Address: Equitas Small Finance Bank 4th Floor #769, Spencers Plaza Mall, Anna Salai, Chennai – 600002

    • Phone: 044-40048560

    • Email: pno@equitasbank.com

  • Banking Ombudsman:

    • If you're still dissatisfied with the response provided by the grievance redressal officer within a month of lodging the complaint, you may escalate the matter to the Banking Ombudsman.

Ensuring Customer Satisfaction with Equitas Small Finance Bank

At Equitas Small Finance Bank, customer satisfaction is paramount. Here's how the bank ensures that customer grievances are addressed promptly and effectively:

  • Transparent Communication: Equitas Small Finance Bank believes in transparent communication with its customers. It provides multiple channels for customers to reach out and voice their concerns, including toll-free numbers, email, and an online contact form.

  • Accessible Grievance Redressal Mechanism: The bank has established a robust grievance redressal mechanism, with designated nodal officers and escalation paths. This ensures that customer complaints are handled with utmost care and attention.

  • Nodal Officers for Resolution: Customers have the option to escalate their concerns to nodal officers if they are not satisfied with the resolution provided by the customer care team. The nodal officers are responsible for ensuring that complaints are addressed promptly and fairly.

  • Principal Nodal Officer Oversight: For unresolved grievances, customers can further escalate the matter to the Principal Nodal Officer, who oversees the grievance redressal process and ensures that appropriate action is taken.

  • Banking Ombudsman: In cases where customers remain dissatisfied with the response received from the bank's grievance redressal officers, they have the option to approach the Banking Ombudsman for further resolution.

Equitas Small Finance Bank is dedicated to upholding the highest standards of customer service and satisfaction. By providing transparent communication channels and a robust grievance redressal mechanism, the bank aims to foster trust and confidence among its customers.

We hope this series on Equitas Small Finance Bank's customer care and grievance redressal process has been informative. For more updates and insights on banking services, stay tuned to Pluto Money.

Conclusion: Empowering Customers with Equitas Small Finance Bank

In conclusion, Equitas Small Finance Bank stands as a paragon of customer-centricity, prioritizing transparency, accessibility, and efficiency in its service delivery. Through a myriad of communication channels, including toll-free helplines, email addresses, and online contact forms, Equitas ensures that customers can connect with ease, seeking assistance, sharing feedback, and resolving grievances seamlessly.

The bank's commitment to customer satisfaction extends beyond mere accessibility to proactive resolution, with dedicated nodal officers and clear escalation paths for grievance redressal. By empowering customers to voice their concerns and providing avenues for swift resolution, Equitas Small Finance Bank fosters trust and loyalty among its clientele, setting a benchmark for excellence in the banking sector.

Furthermore, Equitas's provision of dedicated helplines for customers calling from overseas underscores its commitment to inclusivity and global accessibility. Regardless of geographical location, every Equitas customer can expect prompt and courteous assistance, reflecting the bank's ethos of putting customers first.

As we reflect on Equitas Small Finance Bank's customer care initiatives and grievance redressal mechanism, it becomes evident that the bank's success lies in its unwavering dedication to customer satisfaction. By listening attentively to customer feedback, addressing concerns promptly, and continually striving for improvement, Equitas sets a shining example for the industry to follow.

In an era where customer experience reigns supreme, Equitas Small Finance Bank emerges as a trailblazer, reshaping the banking landscape with its customer-centric approach. Through its transparent communication, proactive resolution, and unwavering commitment to excellence, Equitas reaffirms its position as a trusted partner in its customers' financial journeys.

In conclusion, Equitas Small Finance Bank's customer care framework epitomizes the bank's core values of integrity, empathy, and accountability. By placing customers at the forefront of its operations, Equitas not only enhances customer satisfaction but also fosters long-term relationships built on trust and mutual respect. As we navigate the ever-evolving landscape of banking services, Equitas Small Finance Bank remains steadfast in its mission to empower customers and redefine the banking experience for the better.

FAQs 🤔

  • How can I contact Equitas Small Finance Bank customer care?

You can reach Equitas Small Finance Bank customer care via toll-free numbers, email, or by filling up the online contact form.

  • What is the toll-free number for Equitas Small Finance Bank customer care?

For branch banking, dial 1800-103-1222, and for loans, dial 1800-103-2977.

  • How can I email Equitas Small Finance Bank regarding NEFT/RTGS related queries?

You can email rtgs-cell@equitasbank.com or rtgs-cell@equitas.in for NEFT/RTGS related queries.

  • What is the procedure to escalate an issue with Equitas Small Finance Bank?

If not satisfied with the resolution, escalate the issue to the nodal officer, Smitha Kumar, or the Principal Nodal Officer, Dheeraj Mohan.

  • What if I'm not satisfied with Equitas Small Finance Bank's response at the highest level of escalation?

If still dissatisfied, customers may write to the Banking Ombudsman for further assistance.

  • How can I contact Equitas Small Finance Bank customer care?

You can reach Equitas Small Finance Bank customer care via toll-free numbers, email, or by filling up the online contact form.

  • What is the toll-free number for Equitas Small Finance Bank customer care?

For branch banking, dial 1800-103-1222, and for loans, dial 1800-103-2977.

  • How can I email Equitas Small Finance Bank regarding NEFT/RTGS related queries?

You can email rtgs-cell@equitasbank.com or rtgs-cell@equitas.in for NEFT/RTGS related queries.

  • What is the procedure to escalate an issue with Equitas Small Finance Bank?

If not satisfied with the resolution, escalate the issue to the nodal officer, Smitha Kumar, or the Principal Nodal Officer, Dheeraj Mohan.

  • What if I'm not satisfied with Equitas Small Finance Bank's response at the highest level of escalation?

If still dissatisfied, customers may write to the Banking Ombudsman for further assistance.

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