RBI Guidelines and Rules for credit cards - Airtel
The use of credit cards is increasing exponentially in India. Recognizing the need to protect consumers, the Reserve Bank of India (RBI) frequently updates its guidelines to enhance fairness and transparency in the credit industry. Here’s a detailed look at the essential RBI rules and guidelines that govern the issuance and usage of credit cards in India.
**Guidelines Overview**
1. **Issuer Eligibility**: Commercial banks with a minimum net worth of Rs. 100 crores are eligible to issue credit cards, with specific regulations for Regional Rural Banks and Urban Cooperative Banks. Non-Banking Financial Companies (NBFCs) can also issue cards if they meet certain criteria.
2. **Co-branded Cards**: Banks do not need RBI approval to issue co-branded credit cards unless tied with non-bank entities for such products.
3. **Consent Required**: Credit card issuance requires explicit written consent from the customer. Digital modes with multifactor authentication are accepted but must be reported to the RBI.
4. **Unsolicited Issuance and Upgrades**: Issuers cannot upgrade credit cards or increase credit limits without the explicit consent of the cardholder. Any such actions need prior approval from the customer.
5. **Credit Information**: Card issuers must refrain from reporting a credit card to Credit Information Companies until the card is officially activated, ensuring customer credit scores are not prematurely affected.
6. **EMI Conversion Transparency**: Details about the principal, interest, and discount must be included in the EMI conversion offers and clearly stated in the statement to the customer.
7. **Closure Regulations**: Upon a customer's request to close a credit card, the card must be closed within seven days. Delays incur a penalty to ensure prompt servicing.
8. **Interest Rates**: Interest charges on credit cards must be justifiable, reflecting the costs and expected returns, adhering to fair lending practices.
9. **Billing and Payments**: Customers are allotted a fortnight to settle their bill, which helps manage their finances better. Any changes in billing cycles can be requested by the customers for their convenience.
10. **Debt Collection**: Harassment or intimidation during the debt collection process is strictly prohibited, ensuring respectful treatment of customers.
**Recent Upgrades to Guidelines**
- **OTP for Card Activation**: Starting from late 2022, for cards not activated within 30 days from issuance, issuers must seek OTP-based consent to prevent unauthorized use.
- **Credit Limit Adjustments**: Card issuers are required to obtain written consent from the cardholder before increasing the credit limit, ensuring customers are not pushed beyond their financial capacity without their explicit agreement.
- **Late Payment Regulations**: Effective from March 2024, the RBI mandates that late payment charges can only be imposed if the payment delay exceeds three days from the specified due date.
**Ensuring Safety and Convenience**
The RBI imposes strict regulations to ensure user safety and added convenience on credit cards. This includes setting transaction limits, allowing services on cards to be activated separately, and ensuring all transactions are confined to approved channels. These measures aim to protect consumers from fraud and unauthorized transactions.
Every credit card user in India should be aware of these guidelines and rights. Understanding these rules can significantly enhance the credit card experience, ensuring it remains a viable and secure financial tool. Moreover, customers unhappy with changes or terms can terminate their card without additional charges, provided they clear any outstanding dues.
The detailed RBI guidelines offer robust protection for credit cardholders and push banks towards maintaining high standards of transparency and customer service. For anyone with a credit card, staying informed of these guidelines ensures they can utilize their financial resources effectively and responsibly.