Axis Bank Credit Card Customer Care Number

Axis Bank Credit Card Customer Care Number

Jun 22, 2024

15 Mins

Axis Bank's customer care center is dedicated to providing comprehensive assistance for all credit card-related queries. Whether you need help selecting the right credit card, navigating the application process, or resolving issues with your card, their customer care team is available to support you. You can expect personalized assistance tailored to your needs, ensuring a smooth and satisfactory experience with Axis Bank's credit card services.

Axis Bank Credit Card Helpline Number

You can reach Axis Bank's retail phone banking numbers at:

  • 1-860-419-5555

  • 1-860-500-5555

For agricultural and rural banking queries, call 1800-419-5577.

For phone banking, use: +91-22-67987700

For Corporate Phone Banking & CMS Product, dial: 1-860-500-4971

Axis Bank Credit Card Queries

For any queries regarding Axis Bank credit cards, you can call the customer care numbers mentioned above, applicable nationwide.

Blocking of Credit Card

If your Axis credit card is lost or stolen, you must block it to prevent fraudulent transactions. After blocking, you can request a replacement card, which will have the same account number but different card details.

Steps to Block Axis Credit Card:

Via Axis Bank Support:

  1. Log in to your Axis Bank account and visit the support page.

  2. Click on 'Support Home Page'.

  3. Select 'Get It Done Instantly'.

  4. Choose 'Block and Replace Your Debit/Credit Card'.

  5. Enter your registered mobile number.

  6. Enter the OTP sent to your mobile number.

  7. Select your card and click 'Submit'.

Via Axis Aha (Chatbot):

  1. Type 'Block Credit Card'.

  2. Log in to your net banking account or use your MPIN.

  3. Select the credit card to be blocked and click 'Confirm'.

  4. Enter the OTP sent to your mobile number to block the card.

Via Axis Bank Mobile App:

  1. Open the app and navigate to the credit card section.

  2. Select the card to be blocked.

  3. Click on 'Block and Replace Card'.

Via Internet Banking:

  1. Click on 'Accounts'.

  2. Select 'My Credit Cards'.

  3. Choose the credit card to be blocked.

  4. Click on 'More Services'.

  5. Select 'Block Credit Card' and provide the reason.

  6. Enter the code sent to you to complete the request.

Via SMS: Send an SMS with BLOCK <16-digit credit card number> to 5676782 from your registered mobile number.

Replacement of Credit Card

Once you block your credit card, Axis Bank will send a new card by post within ten working days.

For Lost Cards:

To report a lost credit card, call:

  • 1-860-419-5555

  • 1-860-500-5555

To report a lost debit card, call: 022-6798-7700

Axis Bank Credit Card NRI Customer Care Numbers

For international customers, the non-toll-free number is +91-40-67174100.

Complaints Handling for Overseas Branches & Representative Offices:

For any issues with services from overseas branches or representative offices, contact the designated Complaints Handling Officers via email:

Country-Specific Toll-Free Numbers:

  • USA: 1855-205-5577

  • UK: 0808-178-5040

  • Singapore: 800-1206-355

  • Canada: 1855-436-0726

  • Australia: 1800-153-861

  • Saudi Arabia: 800-850-0000

  • UAE: 8000-3570-3218

  • Qatar: 00-800-100-348

Flipkart Axis Bank Credit Card Customer Care

For inquiries or assistance related to the Flipkart Axis Bank Credit Card:

Telephone: 044-45614700

Mail: Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru - 560103, Karnataka, India

Registered Office Address: Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru - 560103, Karnataka, India

Axis Bank Corporate Office

'Axis House', C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai - 400 025 Phone Numbers: +91-22-24252525 / +91-22-43252525 Fax Number: +91-22-24251800

Axis Bank Credit Card Grievance Redressal

Axis Bank has a comprehensive grievance redressal mechanism with multiple levels of escalation to ensure customer grievances are resolved satisfactorily.

Level 1: Queries, Complaints, and Request Redressal

Customers can initiate grievances through various channels:

  • Live Chat: Available on Axis Bank's website or mobile app.

  • Customer Care Number: Speak with a representative.

  • Visit Nearest Bank Branch: For in-person assistance.

Level 2: Writing to a Nodal Officer

If dissatisfied with Level 1 resolution, escalate to the Nodal Officer via email or letter. Address branch-specific issues to the Circle Nodal Officer.

Level 3: Writing to the Principal Nodal Officer

If not satisfied with Level 2 response, escalate to the Principal Nodal Officer. Contact via email or by filling out a grievance form.

Banking Ombudsman: If grievances remain unresolved, approach the Banking Ombudsman for further intervention.

Axis Bank Nodal Officer Contact Details:

Principal Nodal Officer for Axis Bank Ltd. Mr. Parag Deshpande Axis Bank Ltd. 4th Floor, Axis House, Wadia International Center, P.B. Marg, Worli, Mumbai - 400 025 Phone: 080-61865098 Email: gm.ops@axisbank.com

Office Hours: 9.30 am to 5.30 pm (Monday to Saturday) (except second and fourth Saturdays and Bank Holidays)

Write to Axis Bank

Address your letters to:

Axis Bank Limited 'Axis House', C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai - 400 025

Phone Numbers: +91-22-24252525 / +91-22-43252525 Fax Number: +91-22-24251800


Axis Bank's customer care center is dedicated to providing comprehensive assistance for all credit card-related queries. Whether you need help selecting the right credit card, navigating the application process, or resolving issues with your card, their customer care team is available to support you. You can expect personalized assistance tailored to your needs, ensuring a smooth and satisfactory experience with Axis Bank's credit card services.

Axis Bank Credit Card Helpline Number

You can reach Axis Bank's retail phone banking numbers at:

  • 1-860-419-5555

  • 1-860-500-5555

For agricultural and rural banking queries, call 1800-419-5577.

For phone banking, use: +91-22-67987700

For Corporate Phone Banking & CMS Product, dial: 1-860-500-4971

Axis Bank Credit Card Queries

For any queries regarding Axis Bank credit cards, you can call the customer care numbers mentioned above, applicable nationwide.

Blocking of Credit Card

If your Axis credit card is lost or stolen, you must block it to prevent fraudulent transactions. After blocking, you can request a replacement card, which will have the same account number but different card details.

Steps to Block Axis Credit Card:

Via Axis Bank Support:

  1. Log in to your Axis Bank account and visit the support page.

  2. Click on 'Support Home Page'.

  3. Select 'Get It Done Instantly'.

  4. Choose 'Block and Replace Your Debit/Credit Card'.

  5. Enter your registered mobile number.

  6. Enter the OTP sent to your mobile number.

  7. Select your card and click 'Submit'.

Via Axis Aha (Chatbot):

  1. Type 'Block Credit Card'.

  2. Log in to your net banking account or use your MPIN.

  3. Select the credit card to be blocked and click 'Confirm'.

  4. Enter the OTP sent to your mobile number to block the card.

Via Axis Bank Mobile App:

  1. Open the app and navigate to the credit card section.

  2. Select the card to be blocked.

  3. Click on 'Block and Replace Card'.

Via Internet Banking:

  1. Click on 'Accounts'.

  2. Select 'My Credit Cards'.

  3. Choose the credit card to be blocked.

  4. Click on 'More Services'.

  5. Select 'Block Credit Card' and provide the reason.

  6. Enter the code sent to you to complete the request.

Via SMS: Send an SMS with BLOCK <16-digit credit card number> to 5676782 from your registered mobile number.

Replacement of Credit Card

Once you block your credit card, Axis Bank will send a new card by post within ten working days.

For Lost Cards:

To report a lost credit card, call:

  • 1-860-419-5555

  • 1-860-500-5555

To report a lost debit card, call: 022-6798-7700

Axis Bank Credit Card NRI Customer Care Numbers

For international customers, the non-toll-free number is +91-40-67174100.

Complaints Handling for Overseas Branches & Representative Offices:

For any issues with services from overseas branches or representative offices, contact the designated Complaints Handling Officers via email:

Country-Specific Toll-Free Numbers:

  • USA: 1855-205-5577

  • UK: 0808-178-5040

  • Singapore: 800-1206-355

  • Canada: 1855-436-0726

  • Australia: 1800-153-861

  • Saudi Arabia: 800-850-0000

  • UAE: 8000-3570-3218

  • Qatar: 00-800-100-348

Flipkart Axis Bank Credit Card Customer Care

For inquiries or assistance related to the Flipkart Axis Bank Credit Card:

Telephone: 044-45614700

Mail: Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru - 560103, Karnataka, India

Registered Office Address: Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru - 560103, Karnataka, India

Axis Bank Corporate Office

'Axis House', C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai - 400 025 Phone Numbers: +91-22-24252525 / +91-22-43252525 Fax Number: +91-22-24251800

Axis Bank Credit Card Grievance Redressal

Axis Bank has a comprehensive grievance redressal mechanism with multiple levels of escalation to ensure customer grievances are resolved satisfactorily.

Level 1: Queries, Complaints, and Request Redressal

Customers can initiate grievances through various channels:

  • Live Chat: Available on Axis Bank's website or mobile app.

  • Customer Care Number: Speak with a representative.

  • Visit Nearest Bank Branch: For in-person assistance.

Level 2: Writing to a Nodal Officer

If dissatisfied with Level 1 resolution, escalate to the Nodal Officer via email or letter. Address branch-specific issues to the Circle Nodal Officer.

Level 3: Writing to the Principal Nodal Officer

If not satisfied with Level 2 response, escalate to the Principal Nodal Officer. Contact via email or by filling out a grievance form.

Banking Ombudsman: If grievances remain unresolved, approach the Banking Ombudsman for further intervention.

Axis Bank Nodal Officer Contact Details:

Principal Nodal Officer for Axis Bank Ltd. Mr. Parag Deshpande Axis Bank Ltd. 4th Floor, Axis House, Wadia International Center, P.B. Marg, Worli, Mumbai - 400 025 Phone: 080-61865098 Email: gm.ops@axisbank.com

Office Hours: 9.30 am to 5.30 pm (Monday to Saturday) (except second and fourth Saturdays and Bank Holidays)

Write to Axis Bank

Address your letters to:

Axis Bank Limited 'Axis House', C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai - 400 025

Phone Numbers: +91-22-24252525 / +91-22-43252525 Fax Number: +91-22-24251800


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