AU Small Finance Bank is dedicated to providing outstanding customer service, ensuring quick resolutions for all queries related to savings accounts, current accounts, personal loans, or AU Bank credit cards. Notably, the AU Bank credit card customer care number demonstrates the bank's commitment to delivering personalized solutions efficiently.

AU Small Finance Bank Customer Care Numbers & Contact Information

For comprehensive support, customers can contact AU Bank's 24x7 customer care via these toll-free numbers:

• General Queries/Complaints/Service Requests:
  • 1800 1200 1200
  • 1800 26 66677
• Non-Toll Free:
  • 1860 1200 1200
  • 0141 - 7141000
  • 0141 - 6133000
  • 0141 - 3071800

Email: customercare@aubank.in

Credit Card Support

AU Bank offers dedicated lines for credit card support:

• Toll-Free:
  • 1800 1200 1500
• Non-Toll Free:
  • 0141-7141100
  • 0141-4455000

Email:

• creditcard.support@aubank.in
• creditcard.priority@aubank.in (For Vetta, Zenith, and Zenith+ customers)
• customercare@rewardz.aubank.in (For Reward Points)
• corpcc.support@aubank.in (For Commercial Credit Cards)

NRI Services

For NRI customers, specialized services guarantee a seamless banking experience. Contact via email at nriservices@aubank.in.

Investor Relations

For inquiries related to investments, contact AU Bank through investorrelations@aubank.in.

Media Queries

Media inquiries are efficiently handled by AU Bank’s media team at media@aubank.in.

If customers are dissatisfied with the bank's resolution, they may escalate to the Banking Ombudsman, Reserve Bank of India, for further assistance.

AU Small Finance Bank Limited Missed Call Banking

AU Small Finance Bank offers a convenient and free missed call service for accessing account information instantly. Customers can retrieve savings account balances and mini statements by initiating a missed call from their registered mobile number without incurring charges.

Services and Corresponding Missed Call Numbers

• Account Balance: 1800-120-2586
• Mini Statement: 1800-121-2586
• FASTAG Balance: 9594-744-440

AU Small Finance Bank Limited Grievance Redressal

If a customer's issues remain unresolved, they can escalate them to the Principal Nodal Officer of the bank.

Regional Nodal Officers Contact Details:

• Rajasthan: Prashant Kasliwal, Phone: +91 73400 12367, Email: rno.jaipur@aubank.in, Address: Plot No. C-6, Harikishan Somani Marg, Ajmer Road, Jaipur, PIN - 302001
• Madhya Pradesh: Manish Ghosal, Phone: +91 8108119708, Email: rno.bhopal@aubank.in
• Chhattisgarh: Manish Ghosal, Phone: +91 81081 19708, Email: rno.raipur@aubank.in
• Maharashtra and Goa: Rasmiranjan Sarangi, Phone: +91 8422879342, Email: rno.mumbai@aubank.in
• Delhi, Haryana, Ghaziabad, Gautam Budh Nagar: Inderdeep Kaur, Phone: +91 81300 96629, Email: rno.delhi@aubank.in
• Himachal Pradesh, Punjab, Chandigarh: Gagan Deep Avasthi, Phone: +91 82880 10159, Email: rno.chandigarh@aubank.in
• Gujarat: Rajesh Sachdev, Phone: +91 99251 06132, Email: rno.ahmedabad@aubank.in
• Karnataka: Sudhakar Pandi, Phone: +91 8306994023, Email: rno.bangalore@aubank.in
• Union Territories of Jammu & Kashmir, Ladakh: Gagan Deep Avasthi, Phone: +91 82880 10159, Email: rno.jammu@aubank.in
• Uttar Pradesh: Amrish Singh, Phone: +91 9116658179, Email: rno.kanpur@aubank.in

These regional nodal officers are tasked with managing escalated grievances to ensure efficient service for AU Bank clients across sections.

By offering exceptional missed call banking services and efficient grievance mechanisms, AU Small Finance Bank demonstrates its resolve to provide excellent customer service and swiftly address client issues.

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*TDS denotes Tax Deducted at Source and KYC refers to Know Your Customer.