Paytm, a well-known Indian brand of One97 Communications, focuses on electronic mobile payments and e-commerce. Founded in 2010 in Delhi/NCR, Paytm initially offered platforms for online mobile recharge and bill payments.

In less than a decade, Paytm has established a strong presence in the digital marketplace with over 200 million registered users, becoming India’s largest mobile payment service provider. The company prioritizes seamless service and user experience through dedicated customer service efforts.

Paytm engages with users to understand needs and enhance app experiences, supported by a customer service team eager to assist. Here’s how users can contact Paytm’s support team when needed:

Paytm Customer Service Hotline:

For issues or complaints, Paytm offers a customer service hotline: 0120–3888–388 (Toll-free) or 9643979797. Available 24/7, this line connects users directly with service representatives, with call-back hours from 10 AM to 8 PM. Support is available in English and Hindi.

Other Contact Details:

For various queries, users can call the following numbers: Paytm Bank & Wallet: 011 3399 6699; Payments, Movies & Others: 0120 3888 388; Flights: 7053111905; Bus: 9555123123; Trains: 9555395553; Hotels: 7053111905. Email support is available at support@one97.com or Paytm Care. Privacy concerns can be addressed to CyberCell@Paytm.com.

Paytm Online Query Tickets:

If calls aren’t feasible, users can submit queries online at Paytm's official website. Choose an option under “Help us understand your concern,” and proceed through the login or sign-up process to register your issue.

Paytm Mobile Help & Support:

Mobile app users can instantly report issues anytime: Open the app, go to “Profile,” and select “Contact Us” to register complaints. Feedback can be emailed to feedback@paytm.com.

For unresolved issues, contact Paytm's head office at Paytm Mobile Solutions Pvt. Ltd., B-121, Sector 5, Noida – 201301, India. Phone: +91-120-4770770, Email: info@one97.com. The registered office is located in New Delhi.

Regional Offices:

Paytm's regional offices in India and abroad offer assistance. Notable locations include Bangalore, Chennai, Mumbai, Kolkata, and Toronto, with respective contact numbers available.

Paytm utilizes a tiered redressal system for addressing complaints efficiently:

• Level 1: Log issues at Paytm's care page or call 0120 3888 3888.
• Level 2: For unresolved Level 1 issues, contact the Nodal Officer at One97 Communications.
• Level 3: Further concerns are handled by the Grievance Officer.

Estimated response times vary by complaint type, typically within 24 hours for initial queries, with escalations managed within up to 15 days.

Customers should wait for each level’s specified Turn Around Time (TAT) before escalating issues. Including complaint reference numbers expedites resolution. Adhering to these guidelines ensures quicker problem-solving by the support team.