Trusted by 1L+ Indians
Want to Achieve any of the below Goals upto 80% faster?
Dream Home
Dream Wedding
Dream Car
Retirement
1st Crore
Dream Home
Dream Wedding
Dream Car
Retirement
1st Crore
Trusted by 1L+ Indians
Want to Achieve any of the below Goals upto 80% faster?
Dream Home
Dream Wedding
Dream Car
Retirement
1st Crore
Dream Home
Dream Wedding
Dream Car
Retirement
1st Crore
Trusted by 3 Crore+ Indians
Want to Achieve any of the below
Goals upto 80% faster?
Dream Home
Dream Wedding
Dream Car
Retirement
1st Crore
Trusted by 3 Crore+ Indians
Want to Achieve any of the below
Goals upto 80% faster?
Dream Home
Dream Wedding
Dream Car
Retirement
1st Crore
Trusted by 3 Crore+ Indians
Want to Achieve any of the below Goals upto 80% faster?
Dream Home
Dream Wedding
Dream Car
Retirement
1st Crore
Trusted by 3 Crore+ Indians
Want to Achieve any of the below Goals upto 80% faster?
Dream Home
Dream Wedding
Dream Car
Retirement
1st Crore
Paytm Customer Care - Compare & Apply Loans & Credit Cards in India
Paytm Customer Care - Compare & Apply Loans & Credit Cards in India
Jun 18, 2024
15 Mins
Paytm is a popular consumer brand of One97 Communications. The company is into electronic mobile payments and e-commerce. This Indian brand started off in the year 2010 in Delhi/NCR. The company started by providing a platform for online mobile recharge and bill payments.
Considering the company is not even a decade old, it has in no time made a firm place in the online marketplace. In a short span of time, the company has over 200 million registered users and has become India’s largest mobile payment service provider. Besides putting a lot of effort and time in offering seamless services to its customers, the company also takes care of their user’s experience.
Their team loves to reach out to people to understand their need so that they can improve their application and as a result the customer’s experience. The company has a team of customer service that are always eager to help anyone who is in need of. Read further to learn how the Paytm users can reach out their customer service at the time of need.
Paytm Customer Service Hotline:
Paytm facilitates its users with a customer service hotline to contact their team of customer service. In case anyone has an issue or complaint regarding their products and services, simply dial the following numbers: 0120–3888–388 (Toll-free) 9643979797. The number is quickest way to directly get in touch with Paytm’s customer service representatives. At this number a team of customer service is available 24*7 to assist Paytm users with anything. The number is available for 24*7 for the customer’s convenience; however, the team of customer service contact their customers only between 10 AM to 8 PM. For the ease of customers, the helpline is available in both English and Hindi languages.
Other Contact Details:
Paytm users who have a query regarding Paytm’s products or services can also call on the following 27*7 helpline numbers: Queries Regarding Contact Numbers Paytm Bank & Wallet 011 3399 6699 Payments, Movies & Others 0120 3888 388 Flights 7053111905 Bus 9555123123 Trains 9555395553 Hotels 7053111905. The Paytm users may even write their complaints and queries regarding Paytm’s products or services and send them via email at the following email addresses: Queries Regarding Contact Numbers Support support@one97.com Customer Queries https://paytm.com/care Privacy and Security Queries CyberCell@Paytm.com.
Paytm Online Query Tickets:
If the customers cannot reach Paytm’s customer service team over the call, they can post their query online at Paytm’s official website. To do so follow these steps: Go to https://paytm.com/care/ticket. Under the “Help us understand your concern” heading, the customers may select any one of the options that seems appropriate according to the query or issue they wish to get address. After making the selection, they will be either required to log in or sign up for Paytm Wallet or get further options to select. As per their selection, they will be further prompted. They have to continue with the process till their query is registered on the website.
Paytm Mobile Help & Support:
The Paytm users who have downloaded its mobile application on their mobile devices can register their complaints or issues instantly from anywhere and at anytime. To do so, follow these steps: Open your Paytm mobile application. At the bottom of the homepage of the application, go to your “Profile”. On your profile page, if you want to register a complaint, select “Contact Us”. You will be directed to a new page where they have a space for users to type in their issues. On the same page, you may even select one of the options regarding which you are facing a problem. Once you have selected your option, you may do as you’re directed by the application till you submit your complaint successfully. On their Paytm profiles, the users can even share their experience of using the Paytm mobile application. In the Paytm mobile application when the users go to their profiles, they will see an option for “Feedback”. If they face an issue regarding the mobile application, they may select this section to do so. When the users select this section, they will automatically be directed to compose a new email to feedback@paytm.com.
The users can even share positive feedback if any. Paytm Head/Registered Office: The customers can also seek help from Paytm’s headquarters; however, it is advisable to first address your issues over the hotline with customer care representatives. If your issue is not being addressed anyway, you may keep the following address as your last resort for help. The following are Paytm’s corporate and registered office addresses: Paytm Corporate Headquarters Paytm Mobile Solutions Pvt. Ltd. B-121, Sector 5, Noida – 201301, India. Phone: +91-120-4770770 Fax: +91-120-4770771 Email: info@one97.com Paytm Registered Office Address 1st Floor Devika Tower, Nehru Place, New Delhi – 110019.
Paytm Regional Offices: Paytm has regional offices not only in India but also abroad. In a dire situation of need, customers can reach out at Paytm’s regional offices. The following table contains the list of Paytm’s regional offices’ along with their addresses and contact numbers. Location Address Contact Number Bangalore 144/533, 2nd floor, 22nd main, 150 Feet Ring Road, HSR Layout 1st Sector (AGARA), Bangalore – 560102 +91 080 67720197 Chennai II Floor, Balammal Building No 33, Burkit Road, T Nagar, Chennai – 600 017 +91 44 24350197 Mumbai IV Floor, Enterprise Centre, Domestic Airport, Next to Orchid, Hotel Vile Parle East, Mumbai – 400 099 +91 22 26133197 Kolkata BP 07, Eco Station Building, 6th Floor, Salt Lake Sector: 5, Kolkata – 700 091 +91 33 40005197 Toronto 220 Adelaide Street West, Toronto, ON, M5H 1W7, Canada 1-647-360-8331. Steps to Reach Paytm: Paytm aims at building trust between them and the customers. For that they always keep a transparent approach when handling customer’s grievances. The brand’s team of customer service uses the channelized approach to review and resolve their customer’s issues and complaints. Users that are disappointed by services or products rendered by Paytm can file a complaint or share their feedbacks in writing, email, or on Paytm.com. If the user’s problem is not solved, they may approach the brand’s tiered redressal system. This redressal system has been introduced to ensure that the issues or complaints are redressed seamlessly and as fast as possible. The following are the levels that the users can follow to address their issues or complaints to Paytm: For Paytm Wallet Related Issues Level 1: To file a complaint at the level 1, follow these steps: Go to paytm.com/care/ticket. Select the payments/Paytm wallet option. Select the particular wallet transaction regarding which you have the issue. You can also call their team of customer care representatives at their 24*7 helpline number – 0120 3888 3888. Level 2: If you are not satisfied with the solution given at Level 1 solution, write to: Nodal Officer, Customer Grievance, One97 Communications Ltd. B121, Sector 5 Noida – 201301. Level 3: If you are not satisfied with the solution given at Level 2, write to: Grievance Officer, One97 Communications Ltd., B121, Sector 5, Noida – 201301. Or you may also escalate your query to the Grievance Officer at the following link: https://paytm.com/care/ticket?utm_source=grievance_email. For Other Queries Related to Paytm Level 1: To file a complaint at the level 1, follow these steps: Go to paytm.com/care/ticket. Select the vertical where you are facing the issue. Post vertical selection; select an order to submit your query. You can also call their team of customer care representatives at their 24*7 helpline number – 0120 3888 3888. Level 2: If you are not satisfied with the solution given at Level 1, escalate your concern to the Paytm’s Service Head at the following link: https://paytm.com/care/ticket?utm_source=service_head. Level 3: If you are still not happy with the solution provided, you may write to: Grievance Officer, One97 Communications Ltd., B121, Sector 5, Noida – 201301. Or you may also escalate your query to the Grievance Officer at the following link: https://paytm.com/care/ticket?utm_source=grievance_email. When addressing issues to the customer service team, it is advisable that the customers send their queries or grievances using the ‘Help and Support’ section by logging in their Paytm accounts. Also, when writing the complaint, they must always mention their complaint reference number for further communication regarding their issue. Doing so will help the customer service team to resolve the issue quickly. Estimated Time Taken to Address Queries/Complaints: Paytm’s team of customer service tries their level best to resolve any complaint or answer a query of their customers as soon as possible. They have set timelines or TAT (Turn Around Time) to answer for every complaint and query. This means that within the timeline, you can expect the customer service team to send you a reply to get in touch with you regarding your issue or query. The following are the estimated TATs at various levels of queries/escalations: Queries/Escalations Turn Around Time First response to a user’s query/concern 24 Hrs Follow-up queries 48 Hrs Escalated cases 7 Days Customer grievances 15 Days Concern raised to a Nodal officer 15 Days NEFT to user’s bank account 7 Days. This timeline is for the users to estimate the days it will take the customer service team of revert with the answer or solution to their query or complaint. To avoid any confusion and inconvenience to the customers as well as the customer support, the customers must not raise concern to the next level till the TAT is over.
Paytm is a popular consumer brand of One97 Communications. The company is into electronic mobile payments and e-commerce. This Indian brand started off in the year 2010 in Delhi/NCR. The company started by providing a platform for online mobile recharge and bill payments.
Considering the company is not even a decade old, it has in no time made a firm place in the online marketplace. In a short span of time, the company has over 200 million registered users and has become India’s largest mobile payment service provider. Besides putting a lot of effort and time in offering seamless services to its customers, the company also takes care of their user’s experience.
Their team loves to reach out to people to understand their need so that they can improve their application and as a result the customer’s experience. The company has a team of customer service that are always eager to help anyone who is in need of. Read further to learn how the Paytm users can reach out their customer service at the time of need.
Paytm Customer Service Hotline:
Paytm facilitates its users with a customer service hotline to contact their team of customer service. In case anyone has an issue or complaint regarding their products and services, simply dial the following numbers: 0120–3888–388 (Toll-free) 9643979797. The number is quickest way to directly get in touch with Paytm’s customer service representatives. At this number a team of customer service is available 24*7 to assist Paytm users with anything. The number is available for 24*7 for the customer’s convenience; however, the team of customer service contact their customers only between 10 AM to 8 PM. For the ease of customers, the helpline is available in both English and Hindi languages.
Other Contact Details:
Paytm users who have a query regarding Paytm’s products or services can also call on the following 27*7 helpline numbers: Queries Regarding Contact Numbers Paytm Bank & Wallet 011 3399 6699 Payments, Movies & Others 0120 3888 388 Flights 7053111905 Bus 9555123123 Trains 9555395553 Hotels 7053111905. The Paytm users may even write their complaints and queries regarding Paytm’s products or services and send them via email at the following email addresses: Queries Regarding Contact Numbers Support support@one97.com Customer Queries https://paytm.com/care Privacy and Security Queries CyberCell@Paytm.com.
Paytm Online Query Tickets:
If the customers cannot reach Paytm’s customer service team over the call, they can post their query online at Paytm’s official website. To do so follow these steps: Go to https://paytm.com/care/ticket. Under the “Help us understand your concern” heading, the customers may select any one of the options that seems appropriate according to the query or issue they wish to get address. After making the selection, they will be either required to log in or sign up for Paytm Wallet or get further options to select. As per their selection, they will be further prompted. They have to continue with the process till their query is registered on the website.
Paytm Mobile Help & Support:
The Paytm users who have downloaded its mobile application on their mobile devices can register their complaints or issues instantly from anywhere and at anytime. To do so, follow these steps: Open your Paytm mobile application. At the bottom of the homepage of the application, go to your “Profile”. On your profile page, if you want to register a complaint, select “Contact Us”. You will be directed to a new page where they have a space for users to type in their issues. On the same page, you may even select one of the options regarding which you are facing a problem. Once you have selected your option, you may do as you’re directed by the application till you submit your complaint successfully. On their Paytm profiles, the users can even share their experience of using the Paytm mobile application. In the Paytm mobile application when the users go to their profiles, they will see an option for “Feedback”. If they face an issue regarding the mobile application, they may select this section to do so. When the users select this section, they will automatically be directed to compose a new email to feedback@paytm.com.
The users can even share positive feedback if any. Paytm Head/Registered Office: The customers can also seek help from Paytm’s headquarters; however, it is advisable to first address your issues over the hotline with customer care representatives. If your issue is not being addressed anyway, you may keep the following address as your last resort for help. The following are Paytm’s corporate and registered office addresses: Paytm Corporate Headquarters Paytm Mobile Solutions Pvt. Ltd. B-121, Sector 5, Noida – 201301, India. Phone: +91-120-4770770 Fax: +91-120-4770771 Email: info@one97.com Paytm Registered Office Address 1st Floor Devika Tower, Nehru Place, New Delhi – 110019.
Paytm Regional Offices: Paytm has regional offices not only in India but also abroad. In a dire situation of need, customers can reach out at Paytm’s regional offices. The following table contains the list of Paytm’s regional offices’ along with their addresses and contact numbers. Location Address Contact Number Bangalore 144/533, 2nd floor, 22nd main, 150 Feet Ring Road, HSR Layout 1st Sector (AGARA), Bangalore – 560102 +91 080 67720197 Chennai II Floor, Balammal Building No 33, Burkit Road, T Nagar, Chennai – 600 017 +91 44 24350197 Mumbai IV Floor, Enterprise Centre, Domestic Airport, Next to Orchid, Hotel Vile Parle East, Mumbai – 400 099 +91 22 26133197 Kolkata BP 07, Eco Station Building, 6th Floor, Salt Lake Sector: 5, Kolkata – 700 091 +91 33 40005197 Toronto 220 Adelaide Street West, Toronto, ON, M5H 1W7, Canada 1-647-360-8331. Steps to Reach Paytm: Paytm aims at building trust between them and the customers. For that they always keep a transparent approach when handling customer’s grievances. The brand’s team of customer service uses the channelized approach to review and resolve their customer’s issues and complaints. Users that are disappointed by services or products rendered by Paytm can file a complaint or share their feedbacks in writing, email, or on Paytm.com. If the user’s problem is not solved, they may approach the brand’s tiered redressal system. This redressal system has been introduced to ensure that the issues or complaints are redressed seamlessly and as fast as possible. The following are the levels that the users can follow to address their issues or complaints to Paytm: For Paytm Wallet Related Issues Level 1: To file a complaint at the level 1, follow these steps: Go to paytm.com/care/ticket. Select the payments/Paytm wallet option. Select the particular wallet transaction regarding which you have the issue. You can also call their team of customer care representatives at their 24*7 helpline number – 0120 3888 3888. Level 2: If you are not satisfied with the solution given at Level 1 solution, write to: Nodal Officer, Customer Grievance, One97 Communications Ltd. B121, Sector 5 Noida – 201301. Level 3: If you are not satisfied with the solution given at Level 2, write to: Grievance Officer, One97 Communications Ltd., B121, Sector 5, Noida – 201301. Or you may also escalate your query to the Grievance Officer at the following link: https://paytm.com/care/ticket?utm_source=grievance_email. For Other Queries Related to Paytm Level 1: To file a complaint at the level 1, follow these steps: Go to paytm.com/care/ticket. Select the vertical where you are facing the issue. Post vertical selection; select an order to submit your query. You can also call their team of customer care representatives at their 24*7 helpline number – 0120 3888 3888. Level 2: If you are not satisfied with the solution given at Level 1, escalate your concern to the Paytm’s Service Head at the following link: https://paytm.com/care/ticket?utm_source=service_head. Level 3: If you are still not happy with the solution provided, you may write to: Grievance Officer, One97 Communications Ltd., B121, Sector 5, Noida – 201301. Or you may also escalate your query to the Grievance Officer at the following link: https://paytm.com/care/ticket?utm_source=grievance_email. When addressing issues to the customer service team, it is advisable that the customers send their queries or grievances using the ‘Help and Support’ section by logging in their Paytm accounts. Also, when writing the complaint, they must always mention their complaint reference number for further communication regarding their issue. Doing so will help the customer service team to resolve the issue quickly. Estimated Time Taken to Address Queries/Complaints: Paytm’s team of customer service tries their level best to resolve any complaint or answer a query of their customers as soon as possible. They have set timelines or TAT (Turn Around Time) to answer for every complaint and query. This means that within the timeline, you can expect the customer service team to send you a reply to get in touch with you regarding your issue or query. The following are the estimated TATs at various levels of queries/escalations: Queries/Escalations Turn Around Time First response to a user’s query/concern 24 Hrs Follow-up queries 48 Hrs Escalated cases 7 Days Customer grievances 15 Days Concern raised to a Nodal officer 15 Days NEFT to user’s bank account 7 Days. This timeline is for the users to estimate the days it will take the customer service team of revert with the answer or solution to their query or complaint. To avoid any confusion and inconvenience to the customers as well as the customer support, the customers must not raise concern to the next level till the TAT is over.
Author
Pluto Team
Share with your friends
Help you friends in learning more about personal finance by share this blog.
Help you friends in learning
more about personal finance
by share this blog.
Help you friends in learning more about personal
finance by share this blog.
Silimar Blogs
Axis Bank Credit Card Net Banking
Axis Bank Credit Card Net Banking
August 5, 2024
PNB Fixed Deposit (FD) Interest Rates
PNB Fixed Deposit (FD) Interest Rates
August 5, 2024
Linking Aadhaar to Your Punjab National Bank Account
Linking Aadhaar to Your Punjab National Bank Account
August 5, 2024
PNB SIP Calculator
PNB SIP Calculator
August 5, 2024
How to Close a PNB Account Online & Offline?
How to Close a PNB Account Online & Offline?
August 5, 2024
TDS Refund - How to Claim TDS Refund
TDS Refund - How to Claim TDS Refund
August 5, 2024
View More
Download App
Explore More
Managing assets totalling over 1 crore+